Harriet Tully
Lincoln,Lincolnshire
Summary
Enthusiastic about leading teams and mentoring colleagues. Skilled in communication, problem-solving, and fostering collaborative environment. Proven ability to adapt quickly and deliver excellent customer service. Committed to continuous learning and helping others reach their potential. Experienced in training and mentoring team members to deliver top-notch customer service. Excellent at fostering positive work environment and developing staff skills. Strong communication and leadership abilities to drive team success. Seasoned Crew Trainer focused on maximising team success by providing new members with optimal training and support. Possessing current Food Hygiene credentials and extensive knowledge of food safety, cleaning and sanitising procedures.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald's
lincoln, lincolnshire
10.2020 - Current
- Instructed new team members on correct procedures for all areas of operations.
- Led by example, demonstrating exemplary customer service and work ethic to trainees.
- Worked alongside junior employees to improve performance, food safety and customer service.
- Developed well-trained employees by instilling knowledge, techniques and skills about company and products.
- Coordinated with management to identify training needs and develop relevant training initiatives.
- Supported the onboarding process for new hires, making certain they felt welcomed and well-informed about their responsibilities.
- Accepted and processed payments via credit card and cash methods.
- Managed employee onboarding through training and coaching on best practices.
- Observed standards routinely, coaching and guiding team members to maintain quality service levels.
- Monitored employee performance through observation and metrics, conducting training sessions based on improvements needed.
- Advocated for continuous learning and development, encouraging team members to pursue additional training opportunities.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
- Oversaw use of ingredients to plan for costs and minimise food waste.
- Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene and safety.
- Maintained excellent customer satisfaction by ensuring employees provided excellent service.
- Greeted incoming customers with positive attitude and friendly service.
- Promoted a culture of excellence and accountability, motivating crew to excel in their roles.
- Ensured hygiene regulations were followed at all times by closely monitoring employee operations and inspecting ingredients.
- Closely monitored employee operations to determine employee weaknesses and development required.
- Managed conflict resolution training, equipping crew with skills to handle customer complaints professionally.
- Customised training materials to address the unique needs and learning styles of diverse crew members.
- Processed customer orders and payments using POS software.
- Verified employee authorisations, approvals and qualifications have been met prior to training start dates.
- Streamlined training processes, introducing innovative tools and techniques to enhance learning experiences.
- Conducted in-depth demonstrations on more efficient processes and operations, boosting overall productivity.
- Oversaw practical assessments and certifications for crew members, ensuring competency in assigned roles.
Education
Diploma of Higher Education - sport sience
University of Lincoln
Lincoln01-2026
Skills
- Customer service
- Crew leadership
- Employee training
- Food safety
Timeline
Crew Trainer
McDonald's
10.2020 - Current
Diploma of Higher Education - sport sience
University of Lincoln