Summary
Overview
Work history
Education
Skills
Timeline
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Harriet Godber

Witham St Hughs,Lincolnshire

Summary

Offering strong leadership and communication skills, with background in customer service and team management. Knowledgeable about inventory control, budgeting, and ensuring customer satisfaction. Ready to use and develop organisational, problem-solving, and multitasking skills in a hospitality role.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Bar Manager/Floor Manager

Grain Store, Doddington Hall LLP
Doddington, Lincolnshire
06.2022 - Current
  • Improved customer satisfaction by streamlining floor operations.
  • Addressed customer queries, improving overall satisfaction.
  • Maintained high standards of cleanliness across the floor ensuring a pleasant environment for customers.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.

Bartender

Home Nightclub
Lincoln, Lincolnshire
05.2021 - 06.2022
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Collaborated with team members to provide seamless service during busy periods.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Recommended drinks to customers, increasing overall sales.

Laundry and Dry Cleaning Assistant

Press Gang
Hadleigh, Suffolk
08.2018 - 04.2020
  • Followed all company protocols for handling customer items, demonstrating professionalism at all times.
  • Carried out minor repairs on clothing such as button replacement; added value to the overall service offered.
  • Promoted safe workplace practices by strictly adhering to health and safety guidelines.
  • Worked to schedule to complete laundry tasks within set timeframes.

Floor/Bar Staff

Duke of Marlborough
Somersham, Suffolk
05.2017 - 08.2019
  • Enhanced customer service by promptly taking orders and delivering food.
  • Facilitated smooth operations by setting up tables and booths.
  • Liaised with kitchen staff for seamless service delivery.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Handled cash transactions to ensure accurate accounting.

Catering worker

Angel Delights
Hadleigh, Suffolk
06.2015 - 06.2018
  • Set up display tables, enhancing overall event aesthetics.
  • Coordinated with other team members for efficient service delivery.
  • Worked under pressure during peak hours to meet demand without compromising quality.
  • Demonstrated flexibility by taking on additional shifts during busy periods or staff shortages.

Education

Certificate of Higher Education - Mathematics

University of Lincoln
Lincoln
09.2019 - 05.2023

A-Levels -

Northgate Sixth Form
/2016 - /2019

GCSEs -

Hadleigh High School
Hadleigh

Skills

  • Table service techniques
  • Bartending techniques
  • Safe food handling
  • Team development
  • Training
  • Bookkeeping basics
  • Pressure handling
  • Alcohol laws compliance
  • Shift scheduling
  • First aid trained

Timeline

Bar Manager/Floor Manager

Grain Store, Doddington Hall LLP
06.2022 - Current

Bartender

Home Nightclub
05.2021 - 06.2022

Certificate of Higher Education - Mathematics

University of Lincoln
09.2019 - 05.2023

Laundry and Dry Cleaning Assistant

Press Gang
08.2018 - 04.2020

Floor/Bar Staff

Duke of Marlborough
05.2017 - 08.2019

Catering worker

Angel Delights
06.2015 - 06.2018

A-Levels -

Northgate Sixth Form
/2016 - /2019

GCSEs -

Hadleigh High School

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Harriet Godber