Harpreet Kaur
Hounslow,GREATER LONDON
Summary
Accomplished professional with expertise in restaurant ethics and customer satisfaction. Proven track record in communication excellence and compliance with service standards, ensuring seamless dining experiences. Skilled in operating table booking systems, cost control, and health and safety compliance, enhancing operational efficiency. Bilingual capabilities and proficiency in food and wine pairing contribute to exceptional service quality and business development.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Supervisor ( performing as an assistant manager)
Santa Maria Pizzeria
London
2025.04 - Current
- Assisted in identifying risks and applying measures to mitigate them.
- Supported initiatives to create a positive work culture and enhance employee morale.
- Provided feedback to team members to facilitate improvements in performance levels.
- Coordinated with supervisors to ensure consistency across shifts.
- Facilitated team meetings to promote clear communication among all members.
- Helped enforce safety regulations to maintain a safe work environment.
- Monitored attendance records to uphold discipline within the team.
- Aided in managing daily operations to boost productivity.
- Executed company policies to uphold service delivery standards.
- Guided new hires and fostered mentoring relationships to enhance team performance.
- Collaborated with management to adjust staff levels and allocate resources for production plans.
Production supervisor
Chocoberry
Leicester
2023.05 - 2025.03
- Monitored equipment performance regularly, maintaining optimal operation conditions at all times.
- Reduced waste drastically by introducing sustainable practices on the production floor.
- Managed team members, leading to improved performance and morale.
- Resolved conflicts amongst team members ensuring a harmonious work environment.
- Set goals for team members providing clear direction and improving overall output.
- Fostered a safe work environment with rigorous adherence to health and safety protocols.
Education
Master of Science - International Business
University of Bedfordshire
Luton 2023.03 - 2024.03
Skills
- Restaurant ethics understanding
- Communication excellence
- Service standards compliance
- Table booking system operation
- Cost control expertise
- Health and Safety Compliance
- Promotion and upselling techniques
- Business development
- Bilingual in [language]
- Food and wine pairing
- Dining room preparation
- Health, safety and environment (HSE) compliance
- Passion for customer satisfaction
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Italian
Beginner
References
References available upon request.
Timeline
Supervisor ( performing as an assistant manager)
Santa Maria Pizzeria
2025.04 - Current
Production supervisor
Chocoberry
2023.05 - 2025.03
Master of Science - International Business
University of Bedfordshire
2023.03 - 2024.03