Harley Majome
London,UK
Summary
High-performing Enterprise Account Manager and Customer Success professional with a proven record of driving revenue growth, client retention, and enterprise account expansion within the SaaS and global events sectors. Currently managing a £multi-million portfolio of 200+ mid-market and enterprise clients, achieving measurable commercial impact through strategic relationship management, consultative selling, and data-driven insights. Recognised for transforming client accounts into long-term partnerships, increasing contract value (up to 15x growth), and securing multi-year enterprise agreements. Trusted advisor to C-level stakeholders with expertise in upselling, contract negotiation, and SaaS adoption strategies.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Account Manager, Customer Success (Mid-Market & Enterprise)
Trustpilot Group PLC
London
2023.04 - 2026.03
- Managing high-value portfolio of 200+ mid-market and enterprise clients, driving retention, revenue expansion, and strategic partnerships.
- Key Achievements:
- Consistently exceeded annual revenue targets: Year 1: 108%, Year 2: 114%, Year 3: 135%
- Delivered exceptional account growth:
- Anker Technology: £10k → £157k
- Lloyds: £240k → £295k (secured 3-year agreement)
- Euro Car Parts: £28k → £82k (2-year agreement)
- Responsibilities:
- Own full customer lifecycle: onboarding, adoption, renewal, expansion
- Develop and execute account growth strategies, identifying upsell and cross-sell opportunities
- Build strong C-level relationships and act as a trusted advisor
- Deliver data-led insights to help clients maximise ROI and SaaS adoption
- Lead virtual and in-person engagements; collaborate with Sales, Product, and Marketing teams
Associate Customer Success Manager - SMB
Trustpilot Group PLC
London
2021.11 - 2023.04
- Supported mid-market and SMB portfolio management, driving onboarding, adoption, and retention
- Proactively reduced churn risk using customer health metrics and engagement insights
- Assisted senior Account Managers on enterprise accounts and strategic initiatives
- Educated clients to maximise platform value and measurable outcomes
Sponsorship Account Manager
GlobalData PLC – Arena International Events Group
London
2019.07 - 2021.09
- Led sponsorship sales across 12 global pharmaceutical conference series
- Secured long-term partnerships with C-level executives and Directors
- Exceeded revenue targets across multiple event portfolios
- Represented the company at international events, enhancing client engagement and brand presence
Delegate Sales Executive
GlobalData PLC – Arena International Events Group
London
2018.10 - 2019.07
- Managed full delegate sales cycle for pharmaceutical, medical and oncology events
- Exceeded monthly, quarterly, and annual sales targets
- Developed new and repeat business through proactive outreach and relationship management
Education
BSc - Physiotherapy
University of Northampton
Northampton 2013.01 - 2016.01
Skills
- Enterprise Mid-market Account Management & Strategic Growth
- Customer Success & Lifecycle Management
- Revenue Expansion, Upselling & Cross-Selling
- Contract Negotiation & Commercial Closing
- SaaS Adoption & Customer Engagement
- Stakeholder Engagement (C-Level & Directors)
- Data-Driven Insights & Performance Analysis
- Client Retention & Churn Reduction
References
Available upon request
Accomplishments
- Trustpilot Kickstart Awards 2022: Customer Success Team of the Year
- GlobalData Awards: Best Newcomer 2018, Delegate Salesperson 2018, Sponsorship Team 2019
- Active contributor to Trusties in Colour (event planning & cultural initiatives)
Timeline
Account Manager, Customer Success (Mid-Market & Enterprise)
Trustpilot Group PLC
2023.04 - 2026.03
Associate Customer Success Manager - SMB
Trustpilot Group PLC
2021.11 - 2023.04
Sponsorship Account Manager
GlobalData PLC – Arena International Events Group
2019.07 - 2021.09
Delegate Sales Executive
GlobalData PLC – Arena International Events Group
2018.10 - 2019.07
BSc - Physiotherapy
University of Northampton
2013.01 - 2016.01