Harley Majome

Managed portfolio of 200+ enterprise and mid-market SaaS customers, owning the full lifecycle including onboarding, adoption, retention, renewal and revenue expansion. Developed strategic account plans, customer success plans (CSPs) QBRs and EBRs to demonstrate ROI, strengthen executive relationships and drive long-term growth.

Consistently exceeded annual revenue targets: Year 1: 108%, Year 2: 114%, Year 3: 135%.

Achieved significant account growth by developing tailored strategies and engaging with clients effectively:

• Managed Anker technology relationship, achieving growth from £10k to £157k.
• Negotiated Lloyds Bank expansion from £240k to £295k with 3-year agreement secured.
• Facilitated Euro Car Parts expansion, increasing revenue from £28k to £82k under 2-year agreement.

Outlined key responsibilities to clarify role expectations and deliverables:

• Proactively identified customer risk indicators and led recovery plans to protect revenue, improve engagement and strengthen customer retention, leading to a low churn risk.
• Develop and execute account growth strategies, identifying upsell and cross-sell opportunities
• Led Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting adoption metrics, ROI business impact and strategic growth plans to executive stakeholders.
• Maintained accurate renewal and expansion forecasting, improving commercial visibility and revenue predictability
• Demonstrated measurable ROI and value realisation through adoption analysis, success metrics and business impact reporting
• Developed and executed Customer Success Plans (CSPs) aligned to customer objectives, adoption milestones and commercial growth targets.
• Communicated with potential and existing customers in-person, over telephone and via Zoom and Microsoft teams. Ensured all notes were safely stored in Planhat and Salesforce lightning for follow ups.

• Managed mid-market and SMB portfolios to enhance onboarding adoption and improve customer retention.
• Reduced churn risk by monitoring customer health metrics and engagement signals proactively.
• Supported senior account managers on enterprise accounts and strategic initiatives.
• Delivered client education to optimise platform utilisation and achieve measurable outcomes.
• Identified and implemented process improvements that enhanced customer service delivery efficiency.
• Collaborated cross-functionally for cohesive decision-making process on client matters.

• Owned C-level relationship management to secure long-term executive partnerships with directors.
• Monitored portfolio performance and drove events revenue beyond annual targets.
• Secured new business for events series with CROS including Parexel and Clinchoice.
• Coordinated TFS Health Science CRO client acquisition to exceed £80k revenue.
• Directed sponsorship strategy across 12 global pharmaceutical, biotech, clinical trial, supply conferences.
• Created bespoke sponsorship packages for diverse industries and partner requirements.
• Maintained stakeholder relationships to support smooth contract renewals.
• Represented the company at international events to coordinate client engagement
• Delivered high service standards to extend relationships into future opportunities.
• Delivered presentations to prospective sponsors for enticing partnerships.

• Surpassed sales targets consistently, contributing to overall revenue growth of over 14% within delegates' team.
• Cultivated new and repeat business through proactive outreach and relationship management, enhancing client loyalty
• Managed full delegate sales cycle for pharmaceutical and oncology events, ensuring client satisfaction and retention