Rajat Dogra
Summary
A dedicated and hardworking individual with a strong background in customer service and management. Possesses a natural ability to actively listen, communicate effectively and build rapport with key stakeholders, resulting in long lasting relationships. A passionate individual with a proven track record of responsibility, integrity and commitment. Self-motivated and thrives in pressured environments. Taking pride in being able to work harmoniously within a team. Analytically literate, with excellent communication skills and the influencing skills required to work collaboratively with fellow colleagues. Capable of working in a fast paced environment due to diverse experience, is now seeking to enhance current skills and experience by working in a more dynamic and challenging environment.
Overview
8
8
years of professional experience
Work History
Prison Custody Officer
Serco
12.2024 - Current
- Ensure safety and security every day.
- Perform regular cell checks.
- Follow strict protocol during emergency situations.
- Resolve conflicts amongst inmates, ensuring peaceful cohabitation within cells.
- Complete escort duties during off-site hospital visits without compromising security principles.
- Maintain discretion and confidentiality.
Store Manager
Subway
06.2017 - 11.2024
- Customer liaison & complaint management.
- Training new employees.
- Managing staff rotas & sickness.
- End of day till balancing, processing reconciliations & figures.
- Presenting banking analytics to the wider team on a weekly basis.
- Food health & safety compliance.
- Inventory management.
Education
Extended Diploma in Public Services -
Sandwell College
/2014 - /2016
GCSEs - Core Subjects | Additional Science | BTEC Sports | BTEC IT
Holly Lodge High School
/2010 - /2014
Skills
- Avid Learner
- Public Service Orientated
- Teamwork
- Effective Time Management
- Leadership
- Effective Communicator
- Critical Thinking
- Adaptable
- Microsoft Office Experience
Languages
English
Fluent
Punjabi
Fluent
Hindi
Fluent
Urdu
Intermediate
Affiliations
- Football & Team Sports
- Car Enthusiast
- Volunteering for the Elderly
- Gaming & Puzzle Solving
- Participating in Cultural Community Events
References
References available upon request.
Timeline
Prison Custody Officer
Serco
12.2024 - Current
Store Manager
Subway
06.2017 - 11.2024
Extended Diploma in Public Services -
Sandwell College
/2014 - /2016
GCSEs - Core Subjects | Additional Science | BTEC Sports | BTEC IT
Holly Lodge High School
/2010 - /2014
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