Harish Kandra
Luton ,Bedfordshire
Summary
I'm from India, My background is from engineering but I'm very much interested in customer service and engaging with different customers from all over the world.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
Ethos Farm
Luton , Bedfordshire
02.2023 - Current
- Spoke clearly to communicate easily with non-native speakers.
- Responded calmly to help distressed, confused or lost passengers.
- Delivered exceptional customer service to passengers travelling from all over the world
- Escorted passengers with mobility issues to and from transport.
- Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
- Collected tickets, passes or fares and verified validity.
- Checking the tickets for trains to and from London and shuttle to London Luton airport
- Provided information about stops and connections to help passengers meet transport needs.
- Took action to assist in event of emergencies or accidents.
- Delivered top-quality customer service to public transport passengers.
- Announced routes and stops to inform passengers of schedule.
Education
Master of Science - International business Management
University of Hertfordshire
Hertfordshire, Hertfordshire02.2021
Skills
- Customer relationship management
- Problem solving
- Decision Making
- Customer support
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Languages
Telugu
Native
English
Advanced
C1
Tamil
Upper intermediate
B2
Timeline
Customer Service Assistant
Ethos Farm
02.2023 - Current
Master of Science - International business Management
University of Hertfordshire
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