Haris Ahmad

At Sprint Reply UK, I worked on the following projects:

easyJet Airlines
Engineer – eResolve (AI-powered email-management platform)

• Developed a POC showcasing the potential of LLMs in answering customer queries in an email medium.
• Developed the MVP to provide immediate value by integrating LLM email responses inside easyJet’s existing email management platform.
• Developed the Alpha in which we developed the full email management platform (web app) to provide better control and enable further features not previously possible in an external platform.
• Reduced the time taken (on average) to respond to customer emails by over 50%.

easyJet Airlines
Tech Lead – Customer-facing Generative AI Chatbot (AWS/Python)

• Lead a team of developers to create a customer-facing, LLM-powered chatbot to answer user queries using easyJet’s policies.
• Performed rigorous testing to ensure accurate and unbiased chatbot responses.
• Designed a serverless AWS solution architecture alongside component-level LLDs to support the development of the project.
• Implemented rigorous load-testing and A/B testing to ensure safe rollout.
• Developed analytics dashboards to track the performance and usage of the chatbot.

easyJet Airlines
Engineer – Frontline Assistance Tool (AWS/Python/Typescript)

• Developed a tool (progressive web app) to provide accurate and timely flight and passenger information to frontline workers.
• Carried out a GAP analysis to understand the data requirements, its availability and retrieval latency from existing platforms.
• Designed an RBAC approach to accommodate federated and unfederated users across multiple organisations.
• Evaluated, recommended, and developed solutions for areas of low-connectivity.

Scania GB
Tech Lead – Automating Truck Inspections (AWS/Python)

• Real time data capture: evaluated hands free audio transcription and LLM extraction of inspection results and recommended an approach for real time data capture and supporting the recommendation with a prototype.
• Data model & integrations: analysed and evaluated how data from multiple internal and external systems can map to a unified schema.
• Data flow & solution architecture: produced solution architecture and data flow diagrams that shows how each component interacts from workshop floor to backend systems.

easyJet Airlines

Tech Lead – AI-Driven Safety-Insight Platform (AWS/Python/Typescript)

• Led a team to build an AWS-native pipeline that ingests 30+ air-traffic-incident PDFs (50+ pages each) for AI-powered analysis to surface root causes, systemic trends, cultural & organisational factors, highest-impact intervention areas, and actionable root-cause recommendations - that would have taken investigators weeks to uncover manually.
• Architected a secure, serverless solution with stringent data-safety controls to protect sensitive operational information.
• Praised by the Head of Operational Risk & Business Resilience, Safety Leadership at easyJet:
  “Some of the stuff it comes out with is beyond what we imagined; we’re now reviewing factors we never before thought of… it’s a first for the industry—no one else is doing this.”

Parliamentary Health Service Ombudsman (PHSO) (Current)

Discovery Engineer – Digital Ombudsman (Azure/Python/Typescript)

• Facilitating discovery workshops with case-workers, service managers, and policy leads to identify high-impact opportunities where AI can streamline complaints handling, evidence triage, and knowledge-capture.
• Running rapid technical spikes to solve/assess the feasibility of technically challenging tasks so product squads can focus on feature delivery without losing velocity.
• Designing and prototyping a live, two-way call transcription & translation service: converts real-time conversations between case-workers and complainants into bilingual text streams, eliminating reliance on external interpreters and reducing interaction costs and friction.
• Producing discovery artefacts (process maps, risk assessments, solution architectures, cost models) that inform the 2025/2026 product roadmap and de-risk subsequent Alpha build phases.