Summary
Overview
Work history
Education
Skills
Timeline
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Helen Bedford

Manchester

Summary

Offering strong analytical skills and keen eye for detail. Knowledgeable about customer service best practices and quality assurance processes. Strong communicator with collaborative approach, eager to contribute to team success. Ready to use and develop analytical, problem-solving, and customer service skills.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work history

Recruitment specialist

Intelling Ltd
Manchester
09.2021 - Current
  • Assisted in creating a talent pool database, improving the speed of future recruitments.
  • Collaborated closely with department heads to identify staffing needs and ensure timely hires.
  • Provided constructive feedback to unsuccessful applicants, enhancing company reputation amongst job seekers.
  • Implemented diversity hiring initiatives, promoting an inclusive workforce environment.
  • Enhanced employer branding by maintaining consistent communication throughout the recruitment process.
  • Developed strong relationships with hiring managers to understand their recruiting needs.
  • Coordinated job postings on various platforms resulting in a wider reach of potential candidates.
  • Evaluated resumes, leading to the shortlisting of qualified candidates.
  • Collaborated with HR teams for smooth onboarding of new hires.
  • Leverage social media networks to source potential candidates effectively.
  • Managed end-to-end recruitment campaigns across multiple channels successfully.

Profit Protection Coordinator

Poundland
Wythenshawe Manchester
09.2018 - 08.2021
  • Explored new opportunities whilst maintaining focus on core responsibilities.
  • Implemented risk management strategies to mitigate potential issues.
  • Maintained all project documentation, guaranteeing accuracy and accessibility.
  • Oversaw daily operations ensuring consistency in quality and service delivery.
  • Generated significant annual savings by implementing new processes and reducing waste.
  • Last stock take result was 0.8% loss which was an improvement from 6.4%

Store manager

Pep&Co
Stretford, Trafford
08.2016 - 09.2018
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Implemented promotional displays to increase product visibility and sales.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Followed the delivery process of Drop to floor in 24. Which meant we had 24 hours to get store delivery cleared and out on display.
  • Managed staff rosters, ensuring adequate coverage during peak times.

Education

Brookway High School
Baguley, Manchester
09.1991 - 06.1997

Skills

  • Relationship building
  • Risk management
  • Communication consistency
  • Resume screening
  • GDPR regulations understanding
  • Job posting management
  • Leadership qualities
  • Conflict resolution
  • Customer support
  • Talent sourcing

Timeline

Recruitment specialist

Intelling Ltd
09.2021 - Current

Profit Protection Coordinator

Poundland
09.2018 - 08.2021

Store manager

Pep&Co
08.2016 - 09.2018

Brookway High School
09.1991 - 06.1997

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Helen Bedford