Haresh Patel
Bradford,West Yorkshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
26
26
years of professional experience
Work history
Implementation Specialist
Virgin Media o2
Leeds, West Yorkshire
11.2003 - 12.2025
- Responsible for implementing and project managing contracts from initial fact finding, and taking the customer through the process of their transfer of service from incumbent supplier to the O2 network.
- Identifying and highlighting risk and impact.
- Enabled prompt decision-making to align customer experience with business objectives.
- Coordinated discussions with stakeholders, account managers, service delivery managers, and bespoke tariff support team to review project progress and address implementation needs.
Sales Support Advisor
O2 Telefonica
Leeds, West Yorkshire
02.2001 - 11.2003
- Provided comprehensive support to sales team by managing customer inquiries and ensuring timely responses.
- Maintained comprehensive product knowledge to effectively support sales initiatives and customer needs.
- Managed order processing, resulting in timely deliveries.
- Processed customer payments and set up direct debits for long-term service contracts.
- Built rapport with new and existing customers to boost client retention.
- Assisted with ad-hoc administrative support for improved department operations.
Order processing administrator
O2
Leeds, West Yorkshire
05.2000 - 01.2001
- Managed order processing systems to ensure timely and accurate fulfilment of customer requests.
- Implemented best practices for data entry to enhance accuracy of order records and inventory management.
- Collaborated with suppliers and vendors to ensure prompt and effective order fulfilment.
- Simplified product return procedure to enhance customer experience.
- Collaborated with sales team for streamlined order fulfilment process.
- Ensured customer satisfaction by swiftly processing orders.
Education
BTEC- GNVQ Advanced Business - Level 3 -
Buttershaw Upper School
BradfordBTEC - GNVQ - Business Intermediate - Level 2 -
Buttershaw Upper School
BradfordCity and Guild in Electronics -
Bradford College
Bradford7 GCSEs -
Buttershaw Upper School
BradfordSkills
- Calm under pressure
- Problem-solving
- Communication skills
- Resourcefulness
- Quality Assurance
- A proactive attitude and team spirit to thrive in a collaborative environment
- Good analytical skills
Affiliations
- Enjoy sports, badminton, running.
References
References available upon request.
Timeline
Implementation Specialist
Virgin Media o2
11.2003 - 12.2025
Sales Support Advisor
O2 Telefonica
02.2001 - 11.2003
Order processing administrator
O2
05.2000 - 01.2001
BTEC- GNVQ Advanced Business - Level 3 -
Buttershaw Upper School
BTEC - GNVQ - Business Intermediate - Level 2 -
Buttershaw Upper School
City and Guild in Electronics -
Bradford College
7 GCSEs -
Buttershaw Upper School