Baljeet Sangha

Digital Insight Analyst - (Nov 2022 - Nov 2023) / BI Specialist - (Nov 2023 - Current)

Since November 2022, I've been instrumental in driving digital product optimization and informed decision-making at Virgin Media O2. As a Digital Insight Analyst, I highlight data insights to enhance product marketability, customer interactions, and save costs, utilizing tools such as Tableau, Google Analytics, GCP, DBT, Looker and SQL. Collaborating closely with Senior Stakeholders and Product Owners, I provide strategic recommendations to elevate digital engagement and user experiences. I also highlight and showcase recommendations and pain points which can affect KPI and other metrics being tracked

In November 2023, I transitioned to the role of BI Specialist, expanding my responsibilities to include building and optimizing data infrastructure for Data Democratisation. Notable achievements include developing a comprehensive model that integrates data from various sources, understanding App Cross-Over usage, enabling seamless analysis and visualization in Tableau. Through my efforts, I've contributed to enhancing business performance and customer experiences while identifying cost-saving opportunities. The insights I've uncovered represent a significant milestone, as they involve analyzing previously untapped data sources. This innovative approach has transformed our decision-making procedures and driven us towards unseen-before achievements.

Key Achievements/Responsibilities:

- Drive digital product optimization and informed decision-making.
- Decode data insights to enhance marketability, customer interactions, and cost-saving measures.
- Utilize tools such as Google Analytics, GCP, DBT, Looker, SQL, and Tableau.
- Lead on best practices for data analysis and visualization that gets used in the wider business for BI tools/visualisations.
- Collaborate with Product Owners to provide strategic recommendations.
- Develop a comprehensive model for seamless data analysis and visualization.
- Contribute to enhancing business performance and customer experiences.

Data Developer - (Jun 2017 - Dec 2019) / Visualisation Developer - (Dec 2019 - Nov 2022)

During my time at Zurich Insurance Group, I worked within the Data, Analytics and Architecture Team, delivering diverse solutions to support data integration, visualization, and analytical deliveries across various projects. As a Visualisation Developer, I played a pivotal role in the newly formed visualization team, focusing on data-related queries, modeling, reporting, and dashboard development for internal stakeholders.

Key Achievements/Responsibilities:

- Led the decommissioning of outdated reporting systems, automating over 85 scheduled ad-hoc reports to 200+ users and retiring three systems, resulting in significant cost savings and efficiency gains.
- Self taught new tools and become proficient utilizing Qlik Sense and NPrinting for crafting 15+ dashboards that influenced crucial daily business decisions, facilitating the transition from legacy systems to modern applications.
- Participated in requirement-gathering sessions, adeptly organizing and documenting work to effectively communicate ideas and present findings to diverse audiences.
- Mentored junior team members, facilitating smooth onboarding and contributing to improved decision-making and user experiences across the organization.

Junior Dev (Sep 2015 - May 2016) / Web Developer (May 2016 – Jun 2017)

I began as a Junior Developer and advanced to the role of Web Developer by demonstrating expertise in my learning capability within coding, designing, and implementing software solutions. Notable achievements include overseeing the creation and maintenance of over 85 bespoke customer portals and pioneering a streamlined portal development process that significantly increased productivity.

Key Achievements/Responsibilities:

- Overseeing the creation and maintenance of over 85 bespoke customer portals.
- Pioneering a comprehensive process that streamlined portal development, resulting in a 21% increase in weekly productivity.
- Collaborating closely with senior software engineers and the development team to enhance the live company portal, utilizing tools like Google Analytics and programming languages such as ASP.net, HTML, CSS, JavaScript, and SQL.