Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haren Ambaram

Trainee Recruitment Consultant
Coventry

Summary

A dynamic sales and customer service professional with extensive experience in building strong client relationships and delivering tailored solutions. Skilled in understanding customer needs, refining communication strategies, and providing exceptional service that drives business growth. Proficient in engaging with clients, responding proactively to enquiries, and ensuring seamless interactions that enhance satisfaction and loyalty. Recognised for adaptability, professionalism, and a commitment to delivering value through effective sales approaches and customer engagement.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Trainee Recruitment Consultant

Apex Resources
Coventry, United Kingdom
03.2025 - Current
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting tight deadlines.
  • Collaborated with internal teams to create comprehensive job postings that accurately represented client requirements.
  • Organized meetings to expand professional connections within the industry.
  • Negotiated favorable contract terms for clients while maintaining fair compensation for candidates.
  • Provided exceptional customer service to both clients and candidates, fostering trust and repeat business.
  • Built strong relationships with clients, resulting in increased business opportunities and long-term partnerships.

Telesales Executive

Capita
Coventry, West Midlands
02.2023 - 11.2024
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Utilized sales techniques to build customer interest and close sales.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Overcame objections using friendly, persuasive strategies.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.

Sales Representative

Sitel Group
Coventry, West Midlands
10.2022 - 12.2022
  • Maximised business potential by providing excellent customer service.
  • Helped resolve client problems quickly with superior customer service.
  • Completed customer searches to generate new leads.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Utilised professional sales techniques to persuasively communicate with clients.

Portfolio Assistant

Tutis Estates
Coventry, West Midlands
03.2021 - 10.2022
  • Maintained and completed inventories.
  • Communicated with clients to understand property needs and preferences.
  • Advertised client properties through websites and social media.
  • Coordinated appointments to show marketed properties.
  • Kept contacts organized with Alto system to maintain readiness for future mailings.
  • Assisted coworkers and staff members with tasks.
  • Built and maintained excellent customer relationships through timely response to enquiries.
  • Managed phone and email correspondence and handled incoming and outgoing emails.
  • Attended viewings to show potential clients to properties.
  • Liaised between buyers and sellers to provide positive experiences for both parties.

Digital Marketing Apprentice

HBT Communications
Coventry, West Midlands
01.2019 - 02.2021
  • Worked at HBT Communications as an apprentice in digital marketing.
  • Scheduling post on social media, doing email marketing as well as creating email template design.
  • Designing email signatures and e-billing using Canva also Giving out analytics report.
  • At HBT Communications I also answered support calls to customers who were having issue whether it was an IT fault, telephony issue and software issues.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
  • Used lead generation software to create organized lists of prospective customers.
  • Wrote engaging and successful marketing, advertising and website copy.

Education

Level 2 Business - Business

Coventry College
09.2018 - 07.2019

Media Studies - Media

Coventry College
09.2017 - 07.2018

Functional Skills - Level 2 Maths

ESTIO Training
09.2019 - 02.2020

Functional Skills - Level 2 English

CWCT
03.2021 - 09.2021

Skills

  • Teamwork and Collaboration

  • Self-Motivated

  • Active Listening

  • Presenting

  • Administrative support

  • Client Service

  • Customer Relations

  • Interpersonal communication skills

  • Systems and software programs

  • Complaint resolution

  • Strategic sales knowledge

  • Professionalism

  • Negotiation

  • Property management

  • Marketing and Advertising

  • Analytical support

  • Digital marketing

  • Branding

  • Client management

  • Cold calling

  • Client relations

  • Contract negotiation

  • New market research

  • Willingness to learn

  • Complaint handling

  • Problem-solving abilities

  • Self motivation

Timeline

Trainee Recruitment Consultant

Apex Resources
03.2025 - Current

Telesales Executive

Capita
02.2023 - 11.2024

Sales Representative

Sitel Group
10.2022 - 12.2022

Portfolio Assistant

Tutis Estates
03.2021 - 10.2022

Functional Skills - Level 2 English

CWCT
03.2021 - 09.2021

Functional Skills - Level 2 Maths

ESTIO Training
09.2019 - 02.2020

Digital Marketing Apprentice

HBT Communications
01.2019 - 02.2021

Level 2 Business - Business

Coventry College
09.2018 - 07.2019

Media Studies - Media

Coventry College
09.2017 - 07.2018

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Haren AmbaramTrainee Recruitment Consultant