HANS OSEI OWUSU
Sutton Coldfield, Birmingham,West Midlands
Summary
Experienced IT professional with a strong focus on remote desktop support and network deployment. Demonstrates exceptional skills in technical troubleshooting, hardware configuration, and Windows server support. Adept at adapting to technology changes and providing outstanding customer service, with proven capabilities in Active Directory management and user access control. Committed to enhancing IT help desk services through effective communication and active listening. Career goals include advancing expertise in network maintenance and expanding proficiency in remote technical support solutions.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Public Key Infrastructure Technician (Remote)
National Identification Authority
Accra, Ayawaso West
01.2024 - Current
- Assist in issuing, renewing, revoking, and managing digital certificates.
- Ensure certificates are correctly deployed across systems, devices, and applications.
- Monitor certificate expiration dates to avoid disruptions.
- Help maintain PKI software, hardware, and associated infrastructure.
- Support the implementation of updates, patches, and upgrades.
- Assist in maintaining Certificate Authorities (CAs), Registration Authorities (RAs), and related components.
Assistant Technical Support Officer
National Identification Authority
Accra, Ayawaso West
05.2018 - 12.2023
- Ensured customer satisfaction with prompt, efficient technical support.
- Updated outdated systems with modern technology to improve performance.
- Displayed strong problem-solving skills in addressing customers' queries related to various software applications and hardware devices.
- Attended seminars and workshops for continued professional development in the field of IT support.
- Solved complex technical issues by utilising in-depth knowledge of software and hardware troubleshooting.
- Collaborated closely with the IT team to troubleshoot major technical issues promptly and efficiently.
- Reduced downtime by performing regular maintenance on IT equipment.
- Provided training sessions for new staff members, enhancing overall team competence.
- Tested function of peripheral equipment and completed quality repairs.
- Delivered reliable, high quality technical support to average of users daily.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Installed new software for users and monitored version and patch update requirements.
Education
Certificate in Usability Security -
University Of Maryland (Online Course)Coursera
College Park 12.2020 - 03.2021
Bachelor of Science - Information Technology
BlueCrest University College
Accra 02.2016 - 12.2017
Professional Diploma - Information Technology
National Institute of Information Technology
Accra 08.2013 - 12.2015
WASSCE, GCSEs equivalent -
Komfo Anokye Senior High School
Kumasi 09.2004 - 05.2009
Skills
- Adaptable to technology changes
- Patience with end users
- PC and laptop builds
- Outstanding communicator
- Technical troubleshooting
- Hardware configuration
- Network support
- Customer service orientation
- Remote technical support
- IT help desk services
- Strong communication
- Active listening
- Software installation
Affiliations
- Playing Piano
- Listening to Music
- Watching Movies
Languages
English
Fluent
References
References available upon request.
Timeline
Public Key Infrastructure Technician (Remote)
National Identification Authority
01.2024 - Current
Certificate in Usability Security -
University Of Maryland (Online Course)Coursera
12.2020 - 03.2021
Assistant Technical Support Officer
National Identification Authority
05.2018 - 12.2023
Bachelor of Science - Information Technology
BlueCrest University College
02.2016 - 12.2017
Professional Diploma - Information Technology
National Institute of Information Technology
08.2013 - 12.2015
WASSCE, GCSEs equivalent -
Komfo Anokye Senior High School
09.2004 - 05.2009
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