Daniel Amin
Glasgow,Glasgow City
Summary
Enthusiastic IT and mobile phone repair technician with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Hard-working individual with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
IT technician with strong work ethic and good communication skills. Possesses keen attitude to keep up with latest technological advances in data and telecoms.
Overview
18
18
years of professional experience
Work history
IT technician
I Style Technician
Glasgow, Glasgow City
2016.06 - 2026.03
- Provided IT support to staff members, improving overall operational efficiency.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Managed server environment to ensure smooth business operations.
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Installed operating systems and applications, maintaining a high level of reliability.
- Assisted end-users to enhance their understanding of software applications.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Upheld customer-centric approach, focusing on user satisfaction and operational efficiency.
Mobile phone repair technician
Golden Mobile
Glasgow, Glasgow City
2008.06 - 2016.03
- Delivered outstanding service by troubleshooting complex technical problems.
- Educated customers about proper care and use of their devices for longevity.
- Provided top-notch customer service to ensure repeat business.
- Developed proficiency in using specialised tools for precise repairs.
- Assisted customers in setting up new devices, ensuring complete satisfaction.
- Maintained updated knowledge of latest industry trends for improved services.
- Diagnosed faults in mobile devices for efficient resolution.
- Promoted sales by recommending appropriate upgrades and accessories to customers.
- Repaired various mobile phone issues, enhancing customer satisfaction.
Education
Certificate of Higher Education - Computer science
Glasgow Cardonald College
Glasgow 09/2007 - 06/2008
Skills
- Proactive self-learning attitude
- Patience with end users
- Strategic it planning
- Efficient time management
- Adaptable to technology changes
- Microsoft office suite proficiency
- Mobile device support
- PC and laptop builds
- Network troubleshooting
- Communication proficiency
- Interpersonal empathy
- Customer Service
Affiliations
- running
- swimming
- cars
Languages
Arabic
Fluent
References
References available upon request.
Timeline
IT technician
I Style Technician
2016.06 - 2026.03
Mobile phone repair technician
Golden Mobile
2008.06 - 2016.03
Certificate of Higher Education - Computer science
Glasgow Cardonald College
09/2007 - 06/2008