Hansel Shango
Loughton
Summary
A confident and self-motivated individual with a passion for teamwork, leadership, and customer service. I bring a strong sense of professionalism, adaptability, and attention to detail to every role I take on. With a natural flair for communication and a dedication to learning, I thrive in high-pressure environments and pride myself on maintaining high standards. I believe in leading by example and consistently strive to exceed expectations, both personally and professionally.
Overview
6
6
years of professional experience
Work History
Retail assistant
Iceland LTD
London
09.2018 - 12.2024
- Managed store sections independently during shifts
- Oversaw team operations and delegated responsibilities as acting duty manager
- Maintained high standards of customer service and store presentation
- Built strong relationships with regular customers and staff
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Participated in seasonal sale preparations by arranging promotional displays strategically.
Barman
Royal Ascot
Slough
06.2023 - 06.2023
- Delivered excellent customer service in a fast-paced hospitality environment
- Handled drink preparation and bar maintenance efficiently
- Frequently recognised by guests for friendliness and professionalism
- Enhanced customer satisfaction by providing quick and efficient service.
Delivery man
Hermes
London
06.2021 - 07.2021
- Ensured timely and accurate deliveries across London
- Developed excellent time management and route planning skills
- Maintained a professional and friendly demeanour when interacting with customers
Education
Diploma of Higher Education - IT
The College of Haringey, Enfield and North East Lo
London 09.2016 - 07.2020
Bachelor of Arts - Acting
East 15 Acting School
London 09.2023 -
Skills
- Strong Communication
- Leadership & Teamwork
- Adaptability
- Patience & Empathy
- Attention to Detail
- Customer Service
- Confidence
- Active Listening
Affiliations
- Gaming
- Football
- Acting
- Theatre
- Music
- Gym
Timeline
Bachelor of Arts - Acting
East 15 Acting School
09.2023 -
Barman
Royal Ascot
06.2023 - 06.2023
Delivery man
Hermes
06.2021 - 07.2021
Retail assistant
Iceland LTD
09.2018 - 12.2024
Diploma of Higher Education - IT
The College of Haringey, Enfield and North East Lo
09.2016 - 07.2020
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