Hannah Louise Martin
Norwich ,Norfolk
Summary
Experienced Medical Secretary and PA with a proven track record in both private practice and hospital settings. Demonstrates exceptional skills in medical confidentiality, case coordination, and appointment management. Adept at liaising with solicitors, managing consultant diaries, and handling sensitive patient information with the utmost discretion. Proficient in Microsoft Office Suite, audiotyping, and electronic health record systems. Committed to maintaining high standards of professionalism and ethics while ensuring patient-focused service. Career goal: to continue enhancing administrative efficiency within healthcare environments.
Overview
1
1
Language
22
22
years of professional experience
Work History
Medical Secretary/PA Medicolegal Private Practice
Self-employed
07.2007 - Current
- Liaised with solicitors and agencies on new and ongoing cases, facilitating effective communication and case progression.
- Audiotype and proofread reports and letters for court submission.
- Organise and maintain medical records with strict adherence to confidentiality protocols, ensuring client privacy.
- Handle sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
- Managed scheduling diary for consultations and court appointments. and book consultation rooms for court and client use.
- Coordinated client consultations via phone, email, and text, ensuring timely reminders and improved client engagement.
- Arrange meetings and teleconferences for court and client requirements.
- Handled invoicing and managed payment follow-ups, ensuring financial compliance and timely case completion.
Trust Medical Secretary in Neurology
Norfolk and Norwich University Hospital
04.2004 - 10.2025
- Coordinated clinic schedules, managed cancellations, and rescheduled appointments.
- Managed daily diaries for consultants and health professionals efficiently.
- Coordinated referrals by setting next steps and maintaining accurate documentation.
- Ensured timely distribution of incoming results to appropriate healthcare professionals. and directed to appropriate clinicians.
- Updated patient administration system entries and maintained health records regularly.
- Audio-typed and proofread patient clinic and results letters.
- Answered calls from patient family advocates, GPs, and providers promptly.
- Routed incoming mail to appropriate teams and healthcare contacts promptly.
Education
Medical Secretary and Advanced Word processing
Pitman College
Norwich 01-1998
Secretarial
Kings Lynn Technical College
Kings Lynn 01-1982
A-Levels -
Wymondham College
01-1981
GCSEs -
Convent of the Sacred Heart
Swaffham, NFK01-1979
Skills
- Medical confidentiality
- Microsoft Office Suite
- Audiotyping
- Case coordination
- Time management
- Professional ethics
- Team player
- Patient confidentiality
- Medical terminology
- Complaint handling
- Sensitive information handling
- Filing and photocopying
- Appointment scheduling software
- Patient registration
- Electronic health record systems
- Telephone etiquette
- Appointment management
- Health service administration
- Clinical correspondence
- Consultant diary management
- Discretion and diplomacy
- Transcription of medical reports
- Integrity and trustworthiness
- Medical ethics understanding
- Patient-Focused service
- Mail sorting and distribution
- Data protection act understanding
- Medical terminology fluency
- Handling prescription requests
- Patient liaison proficiency
Languages
Italian
Advanced
C1
Interests
- Cycling
- Hiking
- Gardening
- Cooking
- Crocheting
- Reading
Timeline
Medical Secretary/PA Medicolegal Private Practice
Self-employed
07.2007 - Current
Trust Medical Secretary in Neurology
Norfolk and Norwich University Hospital
04.2004 - 10.2025
Medical Secretary and Advanced Word processing
Pitman College
Secretarial
Kings Lynn Technical College
A-Levels -
Wymondham College
GCSEs -
Convent of the Sacred Heart