Eleanor Carroll
Haverhill,Suffolk
Summary
Brings strong organisation, attention to detail, and a calm approach to varied roles and changing demands. Supports teams by managing priorities, following instructions accurately, and maintaining good communication with colleagues and service users. Contributes reliable teamwork, discretion, and a consistent focus on helping people receive the right support.
Overview
4
4
years of professional experience
Work History
Colposcopy Admin & Secretary
Addenbrookes Hospital
Cambridge
04.2026 - Current
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
- Handled incoming calls and enquiries, offering professional assistance and directing to appropriate departments for further action.
- Drafted, reviewed, and distributed professional correspondence, including emails, letters, and memos to support clinical communication.
- Created accurate reports using Microsoft Excel spreadsheets.
- Collaborated with office staff to meet deadlines and ensure adherence to internal procedures.
- Provided administrative support to medical staff, including document preparation and management.
- Participated in team meetings, contributing ideas for improving clinic operations and patient care.
- Provided empathetic support to patients and families, offering guidance and assistance during challenging times.
Dog Carer
Romaine Anderson
Haverhill
07.2024 - Current
- Checked and changed water bowls regularly to maintain hydration and provided scheduled feedings.
- Kept a clean environment. Included sweeping, picking up litter & changing newspaper coverings in the puppy pens.
- Fed animals following dietary requirements.
- Walked dogs one-on-one to ensure they received both exercise & companionship exclusive to them.
- Helped to adjust a young dog to walking along busy roads and public pathways.
- Offered overnight sitting services, providing companionship and security for pets.
- Kept the owner updated on the dogs while away by sending them videos, pictures and recordings, maintaining owner comfort and satisfaction.
- Observed dogs to notify owners of unusual behaviour.
- Helped implement and maintain behavioural strategies to manage dogs with challenging temperaments.
Booking Coordinator
Addenbrookes Hospital
Cambridge
09.2025 - 03.2026
- Facilitating the processing of incoming referrals from GPs, external & internal consultants and self-referrals.
- Answered between 40-80+ incoming calls per day politely and timely, recording accurate messages and quickly following up on enquiries.
- Contacted patients and responded to requests from patients, other team members and associated healthcare providers.
- Provided administrative support to medical staff, including document preparation and management.
- Adapted to shifting priorities to support my team.
- Offered calm and collected manner to patients in distress, promptly responding to medical emergencies. This includes recommending A&E or 111 were appropriate.
Clinic Receptionist
Addenbrookes Hospital
Cambridge
10.2024 - 09.2025
- Addressed patient queries in person and via telephone, providing timely and accurate information.
- Monitored waiting room activities to ensure patient comfort and adherence to clinic policies.
- Coordinated daily schedules with healthcare professionals, improving patient satisfaction through efficient appointment management.
- Liaised with transport agencies to ensure safe and timely transport for patients needing assistance, proactively addressing delays and providing updates.
- Refined specific knowledge gained in previous role to improve interactions with patients and colleagues.
- Ordered and managed inventory of office supplies and medical stock, keeping track of usage and requirements.
- Supported other office workers to meet deadlines and follow internal procedures.
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to enhance clinic flow and reduce wait times.
Bank Receptionist
Addenbrookes Hospital
Cambridge
09.2022 - 10.2024
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
- Verified personal information, and updated records in the electronic health system.
- Maintained tidy and clean reception area throughout the day, ensuring an organised and welcoming environment for patients and visitors.
- Worked across a range of clinics, and upheld the various regulations and procedures according to where I was stationed.
- Supported clinics remotely, enhancing service delivery by facilitating communication and coordination between teams.
Education
Bachelor of Arts - History
University of East Anglia
Norwich01-2024
A-Levels - English Literature & Language, History & Politics
Long Road Sixth Form College
Cambridge01-2021
GCSEs -
Castle Manor Academy
Haverhill01-2019
Skills
- Patient coordination
- Appointment scheduling
- Clinic administration
- Referral management
- Records handling
- Epic charting
- E-referral management
- Patient tracking list
- Medical confidentiality
- Patient reassurance
- Clinical liaison
- Verbal communication
- Conflict resolution
- Document preparation
- Patient communication
- Use of various Microsoft applications
Timeline
Colposcopy Admin & Secretary
Addenbrookes Hospital
04.2026 - Current
Booking Coordinator
Addenbrookes Hospital
09.2025 - 03.2026
Clinic Receptionist
Addenbrookes Hospital
10.2024 - 09.2025
Dog Carer
Romaine Anderson
07.2024 - Current
Bank Receptionist
Addenbrookes Hospital
09.2022 - 10.2024
Bachelor of Arts - History
University of East Anglia
A-Levels - English Literature & Language, History & Politics
Long Road Sixth Form College
GCSEs -
Castle Manor Academy