Hannah Rose
Brownhills,Walsall
Summary
Experienced professional with focus on leading front of house operations in hospitality environments. Skilled in enhancing guest experiences and optimising service efficiency through team leadership and process improvements. Committed to fostering welcoming atmosphere and ensuring seamless operational flow.
Overview
5
5
years of professional experience
Work history
Front of House
The Bracebridge
Sutton Coldfield, Birmingham
2026.03 - Current
- Liaised with front of house staff for seamless dining experience.
- Delivered front of house duties with warm and professional manner.
- Maintained clean and organised front of house area for a welcoming environment.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Specialist Student Support Worker
City of Wolverhampton College
Wolverhampton
2023.08 - 2025.08
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Maintained up-to-date industry knowledge through continuous professional development.
- Promoted physical activity through assistance with exercises improving overall health condition of the leaners.
- Assured safety measures were met to prevent falls or accidents.
- Helped achieve leaners independence through guided tasks and activities.
Front of house
Nandos
Walsall
2022.09 - 2023.09
- Collaborated closely with serving staff, ensuring seamless communication between kitchen and front of house operations.
- Maintained clean and organised front of house area for a welcoming environment.
- Accomplished experience in front of house, waiting and bar work.
- Cultivated welcoming Front of House (FoH) environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
Front of house
Hussey Arms
Walsall/Brownhills
2021.06 - 2022.09
- Collaborated closely with serving staff, ensuring seamless communication between kitchen and front of house operations.
- Accomplished experience in front of house, waiting and bar work.
- Maintained clean and organised front of house area for a welcoming environment.
- Cultivated welcoming Front of House (FoH) environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
- Provided an enjoyable dining experience for customers by addressing any issues swiftly and professionally.
- Supported kitchen staff by transferring dishes, utensils and cooking equipment efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
GCSE -
Ormiston Shelfield Community Academy
Pelsall 9 2014 - 6 2019
Extended Diploma - undefined
Walsall College
Walsall 9 2019 - 6 2020
GCSE & Extended Diploma - undefined
City of Wolverhampton College
Wolverhampton 9 2020 - 6 2023
Bachelor of Science (Honours) - Paramedic Science
Birmingham City University
Birmingham 9 2025 - 2026.05
Skills
- Patient safeguarding
- Basic life support
- Time efficiency
- Patience and tolerance
- Table cleaning proficiency
- Welcoming demeanour
- Professionalism and etiquette
- Positive attitude
LANGUAGES
English
AWARDS
ABRS equitation - 1 to 4, ABRS Stable Management - 1 to 4, NCS
EXPERIENCE
- Foxhills Riding Centre, Volunteer,
Customer service skills, Team worker, Knowledge of the business, Leadership, Talking to customers, answering their questions while teaching them how to ride horses safely., Looking after horses - including; grooming, mucking out, exercising the horses, lunging, feeding etc.,
ABRS Tests -
equitation 1-4
Stable Management 1-4
- St. Johns Ambulance, Cadet
First aid skills, Teamwork, Communication skills, Leadership, Problem solving, Decision making, Radio skills
Timeline
Front of House
The Bracebridge
2026.03 - Current
Specialist Student Support Worker
City of Wolverhampton College
2023.08 - 2025.08
Front of house
Nandos
2022.09 - 2023.09
Front of house
Hussey Arms
2021.06 - 2022.09
GCSE -
Ormiston Shelfield Community Academy
9 2014 - 6 2019
Extended Diploma - undefined
Walsall College
9 2019 - 6 2020
GCSE & Extended Diploma - undefined
City of Wolverhampton College
9 2020 - 6 2023
Bachelor of Science (Honours) - Paramedic Science
Birmingham City University
9 2025 - 2026.05