Hannah Muldoon ACIPD
Glasgow,Glasgow City
Summary
HR and Employee Relations professional with specialist expertise in UK and Ireland employment law, experienced in managing complex, high-risk cases including disciplinary, grievance, redundancy, settlement agreements, and employment tribunals. Holds a Master's in Human Resource Management (with Academic Excellence in Employment Law and Employment Relations) and a CIPD Level 7 Advanced Diploma, combining strong academic grounding with practical experience. Provides clear, risk-based advice to senior stakeholders, delivering legally sound and commercially pragmatic outcomes, with a strong track record in dispute resolution, organisational change, and building management capability through training and coaching.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Employee Relations Adviser
The Access Group
Glasgow, Glasgow City
2025.06 - Current
- Managed a portfolio of 40–60 complex and high-risk employee relations cases escalated from HR teams across UK & Ireland, including disciplinary, grievance, performance, capability, and appeals, ensuring consistent and legally sound outcomes.
- Acted as a subject matter expert on complex ER issues, partnering with senior stakeholders to navigate risk, influence decisions, and drive fair and commercially aligned resolutions.
- Supported and facilitated ACAS Early Conciliation, working to resolve disputes at early stage and minimise tribunal exposure.
- Led settlement agreement discussions, including drafting terms and negotiating with external solicitors to achieve commercially favourable outcomes.
- Prepared end-to-end tribunal case documentation, including investigation reports, witness statements, and evidence bundles, working closely with legal teams to support effective case defence.
- Conducted and advised on without prejudice conversations and redundancy processes, ensuring compliance with UK employment law and best practice.
- Led and delivered a voluntary severance project and a policy review initiative, improving consistency, governance, and risk management across regions.
- Delivered ER training to over 2,000 leaders, significantly improving management capability in handling employee relations matters and reducing case escalation rates.
- Led and facilitated a weekly ER “case drop in” for junior advisors and HR generalists, building capability and confidence in managing complex cases.
- Acted as Global Performance Achievement Lead for the Health & Social Care division, partnering with HRBPs to drive performance outcomes and embed effective performance management practices.
- Analysed ER trends and provided strategic insights to HRBPs and senior leadership to inform decision-making and proactive risk mitigation.
- Recognised as a high performer across three consecutive quarters, reflecting strong delivery, stakeholder impact, and case management effectiveness.
Regional HR Services Advisor
LIDL GB
Glasgow
2023.12 - 2025.06
- Managed a high-volume caseload of 40+ complex employee relations cases across 40 stores in Scotland, including disciplinary, grievance, long-term absence, and flexible working matters, ensuring fair, consistent, and legally compliant outcomes.
- Provided expert ER advice and coaching to middle and senior management, building capability in handling sensitive people matters and reducing risk of escalation.
- Prepared comprehensive case documentation for employment tribunals, including investigation reports, witness statements, and evidence packs, and liaised with legal teams to support robust case defence.
- Conducted thorough and impartial investigations into complex ER issues, ensuring adherence to company policy and employment law while maintaining procedural fairness.
- Led and delivered a Probation Compliance Project, strengthening ER practices by improving the quality and consistency of probation reviews, reducing early attrition risk and potential disputes.
- Supported managers through formal processes, including disciplinaries and grievances, advising on best practice, risk mitigation, and outcome rationale.
- Proactively identified ER trends (e.g. absence patterns, repeat issues) and provided recommendations to drive early intervention and improve employee engagement.
- Conducted in-store HR audits to ensure compliance with policies, employment legislation, and data protection standards in line with ACAS guidelines.
- Built strong relationships with regional stakeholders to influence decision-making and promote a positive employee relations culture across the business.
Training and Engagement Co-ordinator
LIDL GB
Glasgow, Glasgow City
2022.06 - 2023.12
- Coordinated and delivered in-store training programs, ensuring all employees were well-equipped with knowledge and skills to perform their roles effectively.
- Led employee engagement initiatives, fostering positive workplace culture, and increasing staff morale and productivity.
- Facilitated onboarding and induction sessions for new hires in store, ensuring smooth integration into the team and alignment with company values and expectations.
- Acted as the key point of contact for training needs, identifying skill gaps, and organising targeted training sessions to enhance team performance.
- Supported store management in implementing employee development programmes, aligning training efforts with organisational goals.
- Managed training schedules, ensuring all mandatory training was completed on time and adhered to company standards.
- Collaborated with various departments to ensure consistent communication and alignment of training objectives with broader business strategies.
- Monitored and evaluated the effectiveness of training programmes, adjusting approaches as needed to meet the needs of both employees and the business.
Customer Assistant
LIDL GB
Glasgow, Glasgow City
2021.09 - 2022.06
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing, and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
Master of Arts - English
University of Glasgow
Glasgow, Glasgow City 2019.09 - 2023.06
Advanced Diploma - Strategic People Management
CIPD
Glasgow, Glasgow City 2023.09 - 2024.06
Master of Science - Human Resource Management
University of Strathclyde
Glasgow, GLG 2023.09 - 2024.06
Mental Health First Aider - Mental Health First Aider
MHFA England
GlasgowSkills
- Project management
- Contract management
- Settlement agreements
- UK & I employment law
- Excel proficiency
- Employee relations
- Employment law legislation
- Dispute resolution
- Business management
- Compassionate communication
- Written communication
- Public speaking
- Problem solving
Websites
Certification
Full UK Drivers License
Timeline
Employee Relations Adviser
The Access Group
2025.06 - Current
Regional HR Services Advisor
LIDL GB
2023.12 - 2025.06
Advanced Diploma - Strategic People Management
CIPD
2023.09 - 2024.06
Master of Science - Human Resource Management
University of Strathclyde
2023.09 - 2024.06
Training and Engagement Co-ordinator
LIDL GB
2022.06 - 2023.12
Customer Assistant
LIDL GB
2021.09 - 2022.06
Master of Arts - English
University of Glasgow
2019.09 - 2023.06
Mental Health First Aider - Mental Health First Aider
MHFA England