Hannah Miles
United Kingdom
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Fast food delivery driver
Friary Mill Bakery
Plymouth
2024.02 - Current
- Maintained clean and safe vehicle for reliable service.
- Followed traffic rules strictly whilst driving, promoted safety culture.
- Ensured accurate order fulfilment for increased customer trust.
- Built good rapport with regular customers which resulted in repeat business.
- Handled cash with precision, minimised discrepancies.
- Resolved customer issues quickly, improved overall experience.
- Upheld company standards whilst making deliveries, projected positive image.
- Reported any mechanical issues with the van promptly to ensure timely repair.
- Updated management about any customer complaints or suggestions, helped improve service quality.
Partner
Waitrose & Partners
Saltash, Cornwall
2020.09 - 2024.02
- Ensured tidy presentation of promotional stands near checkout area for impulse purchases.
- Maintained consistent stock levels on the sales floor throughout the day to prevent empty spaces.
- Updated pricing labels accurately, ensured alignment with POS system prices.
- Ensured freshness of produce by rotating stock in a timely manner.
- Worked efficiently during peak hours to minimise disruption to shoppers.
- Identified damaged goods, reported to supervisor for action required.
- Responded courteously to customer needs, directed them towards desired products if needed.
- Collaborated well within team to ensure tasks completed quickly and effectively.
Health care assistant
Parkwood House
Plymouth
2019.10 - 2020.07
- Assisted in patient care, improved comfort and well-being.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
Team member
Kfc
Plymouth
2017.03 - 2019.10
- Communicated product information to customers, driving informed purchases.
- Trained new cashiers on store policies and procedures to maintain standards.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Collaborated closely with store management for daily operations success.
- Packaged customer items carefully, ensuing merchandise safety.
- Worked efficiently during peak hours to meet customers' expectations.
- Delivered excellent customer service by addressing customer queries promptly.
- Greeted every customer warmly on arrival leading positive first impressions.
Education
NVQ Level 3 - Public Services
Plymouth city collage
Plymouth 2017.09 - 2019.06
Access Course - Nursing
Plymouth City College
Plymouth 2019.09 - 2020.06
Skills
- Technology use proficiency
- Sales target achievement
- Brand awareness promotion
- Demonstrations expertise
- Strategic selling techniques
- Retail software proficiency
- Initiative taking
- Successful up-selling
- Cash handling
- Stock control
- Complaint handling
- Effective listening
References
References available upon request.
Timeline
Fast food delivery driver
Friary Mill Bakery
2024.02 - Current
Partner
Waitrose & Partners
2020.09 - 2024.02
Health care assistant
Parkwood House
2019.10 - 2020.07
Access Course - Nursing
Plymouth City College
2019.09 - 2020.06
NVQ Level 3 - Public Services
Plymouth city collage
2017.09 - 2019.06
Team member
Kfc
2017.03 - 2019.10