Hannah Mbeuntcha
Birmingham
Summary
Diligent ,ambitious, energetic, proactive graduate and professional with strong foundation in problem-solving and communication. Keen interest in operational excellence and strategic management. Demonstrates excellent organisational and interpersonal skills, along with the ability to adapt quickly to new environments. Committed to leverage education, skills and experience to support and enhance growth, whilst creating positive impact in ASPENS in the Graduate Operations Manager role.
Overview
3
3
years of professional experience
Work history
Income officer
Midland Heart
Birmingham, west midlands
2025.09 - Current
- Worked diligently under pressure whilst preserving high-quality output for tenants and stakeholders.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Facilitated smooth communications between departments for better coordination in understanding client needs, building stakeholder relationships thereby exceeding expectations.
- Handled sensitive financial information with discretion and professionalism.
- Delivered and mastered operations providing top-notch service to visitors, enhancing their experience at the venue.
- Collaborated with colleagues for effective teamwork.
Customer Service Advisor
Midland Heart
2024.08 - 2025.08
- Proficiency in all areas of Microsoft Office, In house NEC, Genysys and Paperlite
- Excellent communication skills and active listening to ensure customer understanding.
- Building rapport with customers, negotiation and debt collection skills
- Non-judgemental and empathic listener with no bias
- Problem-solving and critical thinker with the ability to handle challenging situations professionally.
- Flexible, adaptable, meticulous, and attentive to detail
- Able to work in a fast-paced environment whilst working towards KPIs.
- Ability to keep calm under pressure.
- Time management skills
- Complaint handling and resolution
Actively seeking employment
Restart programme
2024.01 - 2024.08
- Voluntarily enhancing digital communication via Teams
- Self-learning to amplify expertise in Excel
- Proactively communicating via email and phone calls
Collections Specialist intern
Pertemps Recruitment
Dudley
2023.05 - 2023.07
- Handling inbound/outbound calls to arrange repayment schedules based on financial situations
- Performing administrative functions such as entering customer data promptly and effectively whilst on calls and recording address or circumstance changes.
- Developing strong relationships with clients for timely debt payment.
- Assisting in maintaining comprehensive database of collecting information
- Responding professionally to calls and live chat queries from customers
- Escalating to dispute credit Bureau where necessary
- Prepared reports for presentations to executives.
- Supporting Collection specialist to locate delinquent accounts and contacting clients via email, calls and post.
Education
Master of Business Administration - MBA
University of Wolverhampton
Wolverhampton 01/2023 - 09/2024
Bachelor of Arts - Business Management
9 2017 - 9 2020
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6 2023 - 7 2023
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5 2023 -
Skills
- Experience with crm systems
- Creative visioning
- Informed decision making
- Stakeholder management
- Report-writing
- Operational efficiency
- Budget administration
- Communication skills
- Problem-solving
- Resourcefulness
- Bilingual
- Programme development
References
Available upon request.
Interests and Additional Information
Fluent written and spoken French, Organising fundraisers for charities to strengthen teamworking skills., Playing handball to intensify communication skills., Playing puzzles for continuous learning and development
Volunteer Experience
- NGO, Volunteering General Organiser for Youths, Wolverhampton, 2020-10, Present, Utilising interpersonal skills to build rapport whilst contact existing charity donors, keeping them informed about donations, fundraisers, and conferences., Lead and manage quarterly financial budgets and reporting to executives where credits and debits are identified and explained., Recording content of conversations to identify and implement better customer resolutions., Excellent record keeping and maintaining strict financial records., Identifying and communicating effectively with executives to inform opportunities and strategic decision making.
- WFMI, Volunteering Assistant Translation Coordinator, Wolverhampton, 2019-07, Present, Fluent communication and translation during conferences from English to French, Organising training sessions for mentoring new translators, Continuously assessing status of translation projects and communicate progress., Collaboration and team working with team members to elevate translation quality.
Languages
French
Native
Affiliations
- Reading
- Swimming
Timeline
Income officer
Midland Heart
2025.09 - Current
Customer Service Advisor
Midland Heart
2024.08 - 2025.08
Actively seeking employment
Restart programme
2024.01 - 2024.08
Collections Specialist intern
Pertemps Recruitment
2023.05 - 2023.07
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5 2023 -
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6 2023 - 7 2023
Bachelor of Arts - Business Management
9 2017 - 9 2020
Master of Business Administration - MBA
University of Wolverhampton
01/2023 - 09/2024