Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Languages
Timeline
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Salique Ahmed

Salique Ahmed

Bradford,West Yorkshire

Summary

A highly motivated, multilingual graduate possessing a wide range of skills, knowledge and experience gained through academic study and work, with over 11 years work experience within the social housing industry. A keen, conscientious, hardworking, and reliable individual, who always strives to achieve the highest standard possible, with strong communication skills (verbal and written) and the ability to relate to a wide range of people. Works effectively with others, and capable of working on own initiative. Possesses an enthusiastic approach to work, and attention to detail. Dedicated and open to challenges, and happy to train to enhance existing skills .

Overview

13
13
years of professional experience

Work History

Income Officer

Concept Housing Association CIC
Bradford, Westyorkshire
01.2023 - Current
  • Provide a financial health check for customers weekly/four weekly after the receipt of advice to ensure that the customer continues to manage their welfare benefits effectively
  • Provide budgeting and money management advice and support
  • To provide a pre-tenancy financial health check to new residents, as appropriate, which includes (but not limited to) Welfare benefits assessment
  • An assessment of the customer's ability to afford to pay the rent and other household expenditure
  • Explanation of rental payments and how to make a rental payment, including the support around making an application for the housing element of Universal Credit or Housing Benefit and the taking of any rental payments if required
  • Close coordination with colleagues regarding the Resident's welfare benefits financial support and Discretionary Housing application
  • Work in partnership with other organisations to ensure financial inclusion activities are targeted to the Individual and Group's customers
  • Supporting colleagues in applications for trust fund or grant applications on behalf of Residents
  • To negotiate/liaise with colleagues for rent/rent arrears collection
  • Good knowledge of the legislation in relation to welfare benefits that includes housing benefit and Universal Credit
  • Daily monitoring of resident referrals and sign-up documents highlight housing benefit claim discrepancies and discuss with respective authority to find nimble solution
  • Adhere to Data protection regulations and confidentiality at all levels
  • Support the manager on day to day assigned tasks and follow ups
  • Proficient with MS Excel.

Senior Housing Support Worker

Concept Housing Association CIC
Bradford, Westyorkshire
03.2021 - 12.2022
  • Worked with income recovery team to resolve breaches of tenancies in line with established procedure.
  • Minimised conflict when handling complaints and communications in stressful situations.
  • Advised tenants of available options to facilitate informed decision-making at tenancy end.
  • Used active listening and communication skills to improve tenant satisfaction and help reduce tenant turnover.
  • Conducted periodic visits, reporting issues and incidents in line with procedure.
  • Kept organised and up-to-date files to document management of 40 properties.
  • Carrying out support audits.
  • Identified solutions to tackle problems with stack holders.
  • Facilitated smooth running of tenancy audits by completing documentation ahead of deadlines.
  • Maintained impeccable condition of properties, monitoring delivery of reactive repairs to deliver high standard of housing in line with laws and regulations.
  • Developed productive relationships with customers by delivering professional and courteous service.
  • Advised and assisted tenants with housing matters and queries.
  • Implemented changes to rent collection procedures, helping to reduce rent arrears.
  • Maximized rental income by monitoring and managing rental arrears history in ClouDigs application.

Customer Services Advisor

Yorkshire Housing
11.2013 - 12.2020
  • Specialist knowledge of Orchard Housing (searching for our properties, correctly logging and cancelling jobs, adding SORs, completing completions, adding, and subtracting VO's and extending targets)
  • Working as part a large team and I was first point of contact for all customers, contractor, colleagues, and members of public providing an excellent customer service via telephone, email, and written correspondence
  • Using a variety of software packages, including Microsoft Word, Outlook, PowerPoint, Excel, and Access
  • Maintaining detailed electronic case records for the purpose of continuity of case work, information retrieval, reviewing and monitoring of casework
  • Taking ownership for resolving customer enquiries at the first point of contact where possible and referring on to neighborhood officer where appropriate.

Homeworks Gas Administrator

Yorkshire Housing
11.2012 - 10.2013
  • Logging jobs from Orchard onto Servicesoft for operatives to carry out gas safety checks
  • Inputting jobs on to the system for day-to-day gas, electrical, plumbing, joinery, and specialist repairs
  • Managing my work and time as I had 2 positions within Yorkshire Housing
  • Undertake any relevant tasks as delegated by the Management Team
  • Maintaining detailed electronic case records for the purpose of continuity of case work, information retrieval, reviewing and monitoring of casework.

Health and Safety Administrator

Yorkshire Housing
07.2011 - 03.2012
  • Ensure all statutory and Group regulations are followed, including Health & Safety, to protect customers, employees and the business interests of YH
  • Accurately record incidents and RIDDORs and report to Health & Safety Advisors
  • Working as part of a team and providing a comprehensive administrative service and undertake any relevant tasks as delegated by the Management Team
  • Managing information by inputting data into the system and coding invoices
  • Recording, monitoring, and chasing information regarding Safety Incident Record Forms (SIRF)
  • Managing my work and time as I had 2 positions within Yorkshire Housing
  • Maintaining detailed electronic case records for the purpose of continuity of case work, information retrieval, reviewing and monitoring of casework.

Support Worker

Horton Housing Association
09.2010 - 11.2010
  • Assisting Burmese refugee's clients settling into the U.K
  • Showing my clients around Bradford town center to familiarize them with their new surroundings, pointing out local shops, specifically those that sell food items and clothing
  • Supporting families by liaising with landlords, both private and associations, to get the clients housed
  • Explaining to my clients what the tenancy welcome packs were about and helped create accounts on their behalf, whether it was for government state benefits, water, gas, electric, banking, telephone lines and T.V license etc
  • Advised and supported clients on their housing needs and identifying support needs
  • Support to access and integrate with cultural faith communities if appropriate
  • Links to professional counselling services for adults and children
  • Advice and support on benefits, education, employment, and community involvement.

Education

CIH Level 2 -

BA Hons - Sociological Social Psychology

University of Bradford

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Bradford & Ilkley Community College

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Buttershaw High School

Skills

  • First Aid and CPR administration
  • Positive and calm attitude toward conflict resolution
  • Excellent IT skills to work on different systems and Microsoft packages including MS Outlook, MS word, MS excel
  • Quality improvement techniques
  • Experienced in problem solving
  • Excellent written and verbal communication skills
  • Willingness and passion to mentor and encourage other team members
  • Documentation expertise
  • Drive and ambition to work on personal development through in-house training
  • Clean driving record
  • Safeguarding policies
  • End-user training
  • Process automation

Interests

Voluntary Work January to February 2006 , I enjoyed working part-time at St Andrew's Church of England Primary School as an after school's classroom assistant. I enrolled on to this through the volunteering service at Bradford University, UCAN. Help and assist children to learn the basics of mechanical engineering, structures and robotic control using Lego-Technic. An article was written by the local Telegraph and Argus on my excellent work and appeared in the paper. They titled the article ‘Old heads add value to pupils learning.'

Additional Information

  • . Referees are available on request. 2 of 2

Languages

English
Native

Timeline

Income Officer

Concept Housing Association CIC
01.2023 - Current

Senior Housing Support Worker

Concept Housing Association CIC
03.2021 - 12.2022

Customer Services Advisor

Yorkshire Housing
11.2013 - 12.2020

Homeworks Gas Administrator

Yorkshire Housing
11.2012 - 10.2013

Health and Safety Administrator

Yorkshire Housing
07.2011 - 03.2012

Support Worker

Horton Housing Association
09.2010 - 11.2010

CIH Level 2 -

BA Hons - Sociological Social Psychology

University of Bradford

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Bradford & Ilkley Community College

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Buttershaw High School

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Salique Ahmed