Hannah Leivers
Cardiff
Summary
I am a hardworking and motivated shift leader with experience in the daily operation of a store and leading my team to ensure everything is completed. I work well in a team and have good leadership and communication skills, and I am always willing to learn new things. I have experience with stock routines, point of sale systems and ensuring customers have a positive experience.
Overview
6
6
years of professional experience
Work history
Retail shift leader
Tesco Express
Cardiff
04.2022 - Current
- Facilitated smooth store operations, performing daily opening and closing functions, as well as leading daily operations to maintain smooth store running.
- Provided exceptional customer service by greeting and assisting customers, ensuring a positive shopping experience.
- Ensuring stock routines are completed to keep the bookstock updated to allow for reordering and maintaining product availability, and ensuring the shelves are restocked as needed.
- Merchandised shop floor areas, creating appealing product displays.
- Leading by example to colleagues and motivating my team to deliver exceptional service.
- Retained knowledge of current and new stock to help with staff and customer queries.
- Managing my team by delegating tasks effectively to ensure smooth operation of the store.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
Customer sales assistant
Tesco Extra
Clay Cross, Derbyshire
07.2021 - 01.2022
- Accurately processing transactions through the till.
- Handling cash and ensuring the customer is given the correct change.
- Checking ID for age-restricted products.
- Providing excellent customer service to ensure the customer has a psoitive shopping experience.
Customer assistant
Boyes
Chesterfield, Derbyshire
07.2018 - 09.2020
- Providing outstanding customer service through assisting customers with product enquiries.
- Oversaw accurate daily till operation, helping customers have a positive checkout experience when paying for shopping.
- Ensuring the store is kept tidy and faced up throughout my shift, and cleaning the store at the end of the day.
Education
Bachelor of Science - Physics
Cardiff University
Cardiff 09/2020 - 06/2023
Master of Science - Medical Radiation Physics
Swansea University
Swansea 10/2023 -
Skills
- Leadership
- Retail operations understanding
- Point of sale systems
- Customer Service
- Stock control procedures
- Cash handling
Affiliations
- Netball
- Music
- Makeup
References
References available upon request.
Timeline
Retail shift leader
Tesco Express
04.2022 - Current
Customer sales assistant
Tesco Extra
07.2021 - 01.2022
Customer assistant
Boyes
07.2018 - 09.2020
Bachelor of Science - Physics
Cardiff University
09/2020 - 06/2023
Master of Science - Medical Radiation Physics
Swansea University
10/2023 -
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