SHAHID JAVED
Accrington,United Kingdom
Summary
Results-oriented professional with expertise in risk assessment, client relationship management, and financial planning. Proven success in mortgage advising and compliance, with strong skills in team collaboration and customer service. Demonstrated ability in problem solving, time management, and sales leadership. Multilingual communicator recognized for adaptability and attention to detail, committed to driving organizational success in the financial sector.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Retail shift leader
Asda
Accrington, Hyndburn
06.2025 - Current
- Supervised daily store operations ensuring smooth running of shifts and compliance with company standards
- Led and motivated a team of colleagues to deliver excellent customer service and meet performance targets
- Delegated tasks effectively, balancing workloads across checkout, shop floor, and replenishment teams
- Trained and coached new staff, providing ongoing support to improve skills, confidence, and efficiency
- Monitored stock levels and coordinated with warehouse/delivery teams to maintain availability and reduce waste
- Handled customer queries and complaints professionally, resolving issues quickly to maintain satisfaction
- Ensured compliance with health & safety, food hygiene, and company policies at all times
- Supported management with rota planning and absence cover, ensuring adequate staffing levels
- Drove sales and promotional activity, motivating the team to upsell and hit KPIs
- Acted as first point of contact in manager’s absence, making operational decisions and keeping the store running smoothly
Retail Service Colleague
Sainsbury's
Ashton-under-Lyne, Tameside
03.2025 - 09.2025
- Serve customers at checkouts, kiosks, and self-service tills
- Assist with Click & Collect and on-demand grocery orders
- Resolve customer queries, complaints, and process refunds
- Ensure shop floor, front-end, and service areas are tidy and efficient
- Operate petrol station (if applicable)
- Collect trolleys and support with store presentation
- Restock and support across departments when needed
- Promote Sainsbury’s offers and provide a friendly shopping experience
Mortgage Relationship Advisor
Lloyds Banking Group
Accrington
01.2022 - 06.2024
- Provided tailored mortgage advice to clients in line with FCA and internal guidelines
- Worked remotely while delivering consistently high levels of service and support
- Maintained client relationships and managed ongoing reviews and mortgage renewals
- Collaborated closely with internal teams to ensure efficient mortgage processing
Financial Advisor
Lloyds Banking Group
Accrington
12.2020 - 01.2022
- Meeting customer financial needs via behind the counter, banking hall and welcome desk
- Working with the banking consultants and mortgage advisors for development, growth and progression
- Completed extra online training for banking consultancy
- Spotting customers product eligibility and referring for appointment bookings I.E mortgages, home insurance, credit cards, overdraft, reviews etc...
- Balancing Tills
- Dealing with bereavement
- Carrying out end of day full branch sweep and checks
- Branches covered: Accrington, Blackburn, Burnley, and Clitheroe
Testing sites Supervisor
Covid 19
Blackburn
01.2019 - 10.2020
- Supervising clinical assessments of patients prior to vaccination
- Supporting the reviews of complex medical histories, any potential adverse reactions and offering specialist advice as needed
- Ensuring the vaccination station, from set up to running the station, complies with relevant procedures
- Clinical supervision of safe immunisations
- Supervision of drawing up and preparation of the vaccine before administration and ensuring that each vaccine activity is recorded
- Delivery of the safe immunisation service and assisting any agreed changes needed within the setting and service areas
- Ensuring the best possible clinical outcomes by using up-to-date skills and adhering to policies and procedures
Retail Assistant
Aldi UK
Oldham
01.2015 - 10.2018
- Provide outstanding customer service by assisting shoppers and addressing their needs promptly and professionally.
- Operate checkouts accurately and efficiently, handling payments and processing transactions.
- Replenish stock on shelves and ensure products are faced, rotated, and displayed according to company guidelines.
- Maintain cleanliness and order throughout the store, including shop floor, stockroom, and checkout areas.
- Unpack and organize deliveries, checking for quality and accuracy.
- Follow ALDI's health and safety policies and procedures at all times.
- Assist with inventory counts and stock audits as required.
- Work collaboratively with team members to meet daily targets and ensure smooth store operations.
- Support with opening and closing duties as needed.
Education
Medical Sciences - Biology, Chemistry, Economics, Business Studies – Level 1, Business Studies – Level 2
Oldham Sixth Form College
09.2010 - 06.2014
Skills
- Risk assessment
- Client relationship management
- Financial planning
- Mortgage advising
- Compliance adherence
- Team collaboration
- Customer service
- Problem solving
- Time management
- Sales techniques
- Empathy
- Adaptability
- Attention to detail
- Calm under pressure
- Communication skills
- Leadership
- Multilingual
Accomplishments
- Mortgage Client Growth, Increased mortgage clients by 20% in one year.
- Customer Service Excellence, Delivered 95% customer satisfaction rate consistently.
- Transaction Efficiency, Processed 500+ banking transactions monthly.
- Vaccination Site Leadership, Supervised 1,500+ vaccinations safely over 18 months.
Languages
English
Punjabi
Arabic
Timeline
Retail shift leader
Asda
06.2025 - Current
Retail Service Colleague
Sainsbury's
03.2025 - 09.2025
Mortgage Relationship Advisor
Lloyds Banking Group
01.2022 - 06.2024
Financial Advisor
Lloyds Banking Group
12.2020 - 01.2022
Testing sites Supervisor
Covid 19
01.2019 - 10.2020
Retail Assistant
Aldi UK
01.2015 - 10.2018
Medical Sciences - Biology, Chemistry, Economics, Business Studies – Level 1, Business Studies – Level 2
Oldham Sixth Form College
09.2010 - 06.2014