Hannah Hallford
Wishaw,North Lanarkshire
Summary
Dedicated professional with strong communication and excellent team working skills, adept at using initiative to tackle new challenges. Demonstrates high levels of concentration and precision, coupled with exceptional organisational and planning abilities. Thrives under pressure, consistently reliable, punctual, and honest. Skilled in handling difficult situations with ease to help in a dynamic work environment. Current Role within hospitality as provided great experience and transferable skills which will align well with this role.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Front of house
The Ravenscliff, Ravencraig, Motherwell
Motherwell, North Lanarkshire
05.2021 - 01.2026
- Skills :
- Customer Service- Taking orders, preparing drinks and running food
- Cash Handling
- Opening and closing of the business.
- Maintaining clean work areas throughout the business, adhering to the implemented schedules.
- Assisting with events/ functions and tour groups
- Complaint Handling
- Working with the public
- Carrying out daily operational tasks with warm and professional manner
- Tailoring and personal front of house service to cater to additional needs or requests from guests.
- Training and mentoring staff to develop a strong front of house team.
- Ensuring guest comfort with prompt attention to their needs and requests.
Volunteer coach
Law and District
Wishaw, North Lanarkshire
03.2021 - 09.2024
- Participated in continuous professional development; enhanced coaching knowledge and expertise.
- Tailored coaching style to suit individual needs; ensured athlete satisfaction.
- Fostered a positive team environment with clear communication and motivational tactics.
- Mentored young athletes to develop discipline, sportsmanship, and goal-setting skills.
- Encouraged physical fitness, teamwork, dedication; improved overall well-being of participants.
- Ensured safety during practice sessions with thorough equipment checks and appropriate warm-ups.
- Facilitated the learning of new skills by breaking them down into manageable steps.
Volunteer coach
Motherwell Ladies Swimming Club
Wishaw, North Lanarkshire
09.2018 - 06.2019
- Applied advanced communication skills to effectively explain complex techniques to swimmers.
- Promoted healthy eating habits among swimmers, leading to improved energy levels during training.
- Demonstrated proper swimming techniques, ensuring comprehension amongst all participants.
- Improved swimmers' performance with technical advice on stroke techniques.
Education
Nation 5 Qualifications - Physical education, Art and Design, Biology, French, English, Maths
Coltness High school
Wishaw, North LanarkshireHigher Education -
Coltness High school
Wishaw, North LanarkshireCollege - Sports coaching and development HDN
City of Glasgow College
Glasgow 09.2020 - 06.2022
Skills
- Strong communication and excellent team working skills
- Ability to use own initiative to complete new challenges and tasks
- High level of concentration and precision
- Excellent organisational and planning skills
- Performs well under pressure
- Reliable, punctual and honest
- Always able to handle a difficult situation
Volunteer Experience
- St. Marks Church, Wishaw, Volunteering, Wishaw, 2017-04, 2017-06, Through Duke of Edinburgh Award, Skills :-, Helping with Sunday school, Helping with setting up for different events
- Cambusnethan Primary Nursery, Volunteering, 2018-01, Through Child Care course, Skills :-, Group sessions, Organise play areas
Timeline
Front of house
The Ravenscliff, Ravencraig, Motherwell
05.2021 - 01.2026
Volunteer coach
Law and District
03.2021 - 09.2024
College - Sports coaching and development HDN
City of Glasgow College
09.2020 - 06.2022
Volunteer coach
Motherwell Ladies Swimming Club
09.2018 - 06.2019
Nation 5 Qualifications - Physical education, Art and Design, Biology, French, English, Maths
Coltness High school
Higher Education -
Coltness High school