Annemarie Chisholm
Washington,Tyne and Wear
Summary
Energetic Front of House Member known for delivering exceptional customer service and creating welcoming atmosphere. Skilled at managing large groups during peak hours and resolving issues quickly, resulting in high customer satisfaction and repeat business. Strong communicator with knack for building rapport and fostering positive team environment.
Overview
33
33
years of professional experience
Work history
FRONT OF HOUSE
Sunderland Empire
Sunderland, Tyne and Wear
2021.08 - Current
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Ensured smooth operations by effectively coordinating all front of house services.
- Supported the Front of House Manager in daily administrative tasks for smooth operations.
SHIPPING ADMINISTRATOR
MICC
Washington , Tyne and Wear
2017.10 - 2020.06
- Maintained accurate records of all shipments, enhancing traceability.
- Developed relationships with carriers, securing preferential rates and services.
- Coordinated international shipments successfully whilst adhering to regulatory requirements.
- Prepared necessary documentation for customs clearance.
- Processed orders quickly for expedited delivery times.
- Assisted in budget preparation, controlling shipping costs.
- Ensured correct packaging standards were met to prevent damage during transit.
- Liaised with shipping agents for smooth operations.
- Improved customer satisfaction by handling queries promptly.
- Negotiated rates with freight providers, reducing operational costs.
- Resolved delivery issues quickly, preventing service disruptions.
- Complied with safety regulations to maintain a safe working environment.
- Efficiently handled returns and exchanges, improving customer experience.
CALL CENTRE ADVISOR
Care Quality Commission
Newcastle , Tyne and Wear
2010.12 - 2017.04
- Improved client relations with proactive problem-solving approach.
- Assisted colleagues during peak times, promoting a supportive work environment.
- Delivered personalised service to each caller, enhancing overall customer experience.
- Managed high volume of inbound calls for efficient customer service.
- Worked closely with other departments to resolve complex client issues effectively.
- Stayed calm under pressure, offering empathetic assistance to upset customers.
- Communicated effectively with team members for smooth operation flow in the call centre.
- Adhered strictly to data protection regulations during all interactions with customers.
- Increased loyalty amongst clientele by delivering exceptional customer service.
MORTGAGE ADMINISTRATOR
Nationwide Building Society
Newcastle , Tyne and Wear
2007.03 - 2010.09
- Collaborated with sales team, ensuring accurate understanding between administrative and sales departments.
- Facilitated customer understanding through clear explanation of complex financial terms and conditions.
- Built strong relationships with lenders, resulting in improved negotiation capabilities.
- Managed daily administration duties for smooth operation of the office environment.
- Decreased errors for smoother mortgage approval process by verifying applicant information thoroughly.
- Handled incoming calls, delivering excellent customer service at every point of contact.
- Maintained confidential client files to adhere to data protection laws and regulations.
- Improved efficiency by handling mortgage applications and processing paperwork.
- Operated office equipment, keeping all necessary documents ready when needed.
- Facilitated smooth mortgage application process by maintaining regular contact with clients, lenders and solicitors.
- Employed exceptional telephone skills, outgoing personality and empathetic listening to help clients through home purchases.
- Processed paperwork and sent mortgage funds to the appropriate bank accounts via BACS and CHAPS payment systems.
ADMINISTRATOR
DWP
Hebburn, Washington and Newcastle, Tyne and Wear
1997.09 - 2007.03
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Streamlined office operations by implementing efficient administrative procedures.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Increased efficiency of document retrieval with a well-organised filing system.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
BAR, HOST, CASHIER AND WAITRESS
Harry Ramsdens
Gateshead Metrocentre, Tyne and Wear
1992.11 - 1997.08
- Assisted guests with special dietary requests, ensuring their comfort and safety.
- Developed strong relationships with regular customers, encouraging repeat visits.
- Managed conflict resolution to maintain a positive atmosphere.
- Collaborated with bar staff for efficient drink orders and delivery.
- Adapted quickly to changing work schedules, maintaining productivity during peak hours.
- Maintained cleanliness of dining area, enhancing the overall ambiance.
- Ensured guest satisfaction by providing excellent customer service.
- Communicated effectively with kitchen staff, resulting in timely order deliveries.
- Trained new employees to ensure consistent quality of service.
- Followed hygiene and safety regulations to uphold high standards of health protection.
- Created a welcoming environment with friendly interactions and prompt service.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Greeted and directed visitors, creating positive and welcoming first impression.
- Operated tills to process daily cash and card payments, maintaining till in balance at all times.
- Provided guests with menus and recommended specials.
- Boosted first impression for customers by maintaining clean and orderly front-of-house area.
Education
GCSEs - English, Maths, History, Drama, Biology
OXCLOSE COMMUNITY SCHOOL
Washington NVQ Level 2 - Reception and Office Skills
GATESHEAD COLLEGE
Gateshead NVQ Level 2 - Business and Administration
GATESHEAD COLLEGE
Gateshead Skills
- Excellent communication and customer service skills both with customers and colleagues
- Good knowledge of authors and enjoy reading various genres of books
- Very flexible with working hours
- Strong skills with cross/upselling
Timeline
FRONT OF HOUSE
Sunderland Empire
2021.08 - Current
SHIPPING ADMINISTRATOR
MICC
2017.10 - 2020.06
CALL CENTRE ADVISOR
Care Quality Commission
2010.12 - 2017.04
MORTGAGE ADMINISTRATOR
Nationwide Building Society
2007.03 - 2010.09
ADMINISTRATOR
DWP
1997.09 - 2007.03
BAR, HOST, CASHIER AND WAITRESS
Harry Ramsdens
1992.11 - 1997.08
GCSEs - English, Maths, History, Drama, Biology
OXCLOSE COMMUNITY SCHOOL
NVQ Level 2 - Reception and Office Skills
GATESHEAD COLLEGE
NVQ Level 2 - Business and Administration
GATESHEAD COLLEGE