Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Louise Newlin

Louise Newlin

Walton-on-Thames,England

Summary

Highly motivated, well presented and hard-working individual. Passionate about helping customers and creating satisfying and memorable experiences. Able to multi-task and prioritise workload, ensuring outstanding quality and service is always delivered.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House

JLL - bp
ICBT Sunbury-on-Thames, Surrey
09.2024 - Current
  • Delivering memorable colleague and visitor experiences every day through face-to-face engagement, proactive communication, and exceptional customer service.
  • Event Management support - oversee booking systems, calendar and enquiries, design and create posts/announcements with comms for Viva Engage e.g The Week Ahead posts.
  • Shadowed Workplace Team when assisting in the Hub - locker control systems (Releezme), daily walkaround check procedures, SLC booking system, E-Connect (meeting rooms & lockers), work orders, general site knowledge.
  • Issue visitor passes and access permissions following site security practices and procedures.

Business Centre & Admin Assistant, Cafe Manager,

Accrue Workplaces
Cobham, England
01.2023 - 09.2024
  • Monitored building maintenance issues, liaising with contractors for timely repairs to ensure the building is safe, up to standards and running smoothy.
  • Budget and stock management
  • Produce and send invoices to receive payment from clients
  • Compliance checks
  • Carry out building tours for potential new clients highlighting the services our building offers.
  • Mail handling services
  • Meet and greet clients in reception
  • Barista and hospitality service for individuals and meetings

Barista Service and Catering Assistant

Company of Cooks
RHS Garden Wisley, Surrey
09.2020 - 12.2022
  • Handling/serving food
  • Completing till transactions/money handling
  • Supported events such as Wisley Glow, Craft Fairs and Flower Shows
  • Ensuring to maintain a clean working environment
  • Responsible for opening and closing the cafe
  • Completed multiple training courses including health and safety, food hygiene and allergens

Education

A-Levels -

Woking College

GCSEs -

Fullbrook Secondary School
2020

Skills

  • Well organised and reliable
  • Excellent communication skills both written and verbal
  • Driven and hardworking
  • Thrive working in/with a team
  • Always eager to learn and expand my knowledge
  • Committed to my role and able to adapt to new environments easily
  • Engage/interact positively with customers/clients
  • Passion for customer experience
  • Work well under pressure
  • Take responsibility in difficult situations
  • Great time management and social skills
  • Great problem solving skills
  • Take pride in my appearance
  • Excellent knowledge of Outlook, Word, Excel and PowerPoint

Certification

  • Facilities Management Fundamentals - Financial Skills, Fire Life Safety Systems, HVAC, Health & Safety, Insurance & Risk Management, Elevators & Escalators
  • Dawn Raid, Bomb Threat, Protesters, Social Media Auditors
  • Fire Marshal Level 2
  • Level 2 Food Hygiene and Safety for Catering
  • Know your Allergens



Timeline

Front of House

JLL - bp
09.2024 - Current

Business Centre & Admin Assistant, Cafe Manager,

Accrue Workplaces
01.2023 - 09.2024

Barista Service and Catering Assistant

Company of Cooks
09.2020 - 12.2022

A-Levels -

Woking College

GCSEs -

Fullbrook Secondary School

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Louise Newlin