Hanna Bondarenko
London,United Kingdom
Summary
Charismatic professional with a proactive approach to tasks and responsibilities with 4+ years of experience in high-end restaurants and premium event settings. Skilled in interpersonal communication and conflict resolution, bringing a warm and attentive approach to all interactions. Committed to enhancing guest satisfaction and ensuring smooth, enjoyable visits for all patrons.
Overview
3
3
years of professional experience
Work history
Staff member
High Society
London
02.2025 - 06.2025
- Represented a premium hospitality staffing agency at over 30 high-profile events across London, including corporate functions, private parties, and luxury brand launches.
- Maintained a professional appearance, adapting quickly to varied event environments and client expectations.
- Delivered exceptional front-of-house service, including food and drink service, guest assistance, and setup/breakdown of event spaces.
Hostess/Waitress
Nick's Fish, Grill & Dessert
Weston-super-Mare, North Somerset
06.2022 - 08.2024
- Supervised high-volume dining for 500+ daily guests, effectively coordinating with kitchen staff to optimise table turnover.
- Trained and mentored new front-of-house team members on advanced seating management, conflict resolution, targeted upselling techniques, and cross-functional collaboration.
- Processed calls and email reservations with precision to ensure seamless customer flow.
- Dedicated time on Bank Holidays and weekdays to elevate service quality and guest experience.
Head Waitress
Clarence House
Weston-super-Mare, North Somerset
10.2023 - 03.2024
- Supervised dining team of seven, catering to over 50 elderly residents daily with special dietary requirements.
- Assisted in menu planning, contributing to successful seasonal changes and promotions to keep high standards.
- Planned and executed resident events, developing budgeting and engagement expertise.
Education
Bachelor of Arts - Digital Media and Culture
King's College London
London 9 2024/2024 -
A-Levels - Russian(A), Geography(B), Media(B), Mathematics(B)
Weston College
09/2022 - 06/2024
Skills
- Strong verbal communication
- Flexible schedule management
- Professional etiquette
- Adaptability to changing situations
- Interpersonal communication
- Multilingual
Languages
English
Fluent
Russian
Fluent
Ukrainian
Native
Spanish
Elementary
Timeline
Staff member
High Society
02.2025 - 06.2025
Head Waitress
Clarence House
10.2023 - 03.2024
Hostess/Waitress
Nick's Fish, Grill & Dessert
06.2022 - 08.2024
Bachelor of Arts - Digital Media and Culture
King's College London
9 2024/2024 -
A-Levels - Russian(A), Geography(B), Media(B), Mathematics(B)
Weston College
09/2022 - 06/2024
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