Olivia Bland
Bedfordshire
Summary
Highly organized and motivated personal assistance professional with experience providing excellent administrative and organizational support to executives, entrepreneurs, and high net-worth individuals. Proven ability to manage multiple tasks simultaneously while meeting tight deadlines and achieving organizational goals. Adept in using technology and software to create and maintain efficient workflows. Thrives in a fast-paced environment and excels at providing exceptional customer service. Experience in meeting customers needs and communicating with them efficiently.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
2
2
years of professional experience
Work history
Staff member
Orbital Trampoline Park
Luton, Bedfordshire
2026.02 - Current
- Built strong, trusting relationships by reliably handling requests.
- Interacted professional with guests, staff and general public.
- Kept customer areas neat, clean and presentable with regular attention.
- Updated system records with current information.
- Followed experienced team members to learn basic and advanced job skills.
- Delivered excellent customer service.
- Carried out assignments under short notice and outside of normal hours.
- Worked well with team members to complete tasks.
- Attended quickly to emergencies and helped resolve concerns.
- Protected information and maintained confidentiality particularly when working with vulnerable children.
- Wiped down and sanitised work spaces and frequently touched surfaces.
- Collaborated in team setting to handle daily assignments and challenges.
- Accomplished tasks with enthusiasm and skills in time management.
- Dealt professionally with issues and complaints, helping develop and implement successful resolutions.
- Completed regular tasks and temporary assignments as directed.
- Assisted team members with tasks and consistently meet targets.
- Maintained a safe and engaging environment ensuring rules and safety procedure's are followed.
- Supervised and supported infants and toddlers during dedicated morning sessions.
- Tailored interactions to the needs of SEN children demonstrating patience and encouragement.
- Accurately recorded customers party food orders carefully noting allergy and dietary requirements.
- Answered queries by email and telephone ensuring professionalism.
- Paid close attention to detail when handling data and requests.
- Multitasked by managing multiple tasks at once.
- Communicated clearly especially when explaining waivers and procedures.
Temporary Store Colleague
Tesco
Luton, Bedfordshire
2025.11 - 2025.12
- Responsible for updating and handling clearance of food products.
- Minimised product waste with use of proper stock rotation procedures.
- Observed customer behaviours and actively worked to prevent shoplifting and other losses.
- Helped customers make smart decisions about purchases with detailed comparison information.
- Followed manager orders and carried out daily tasks to keep shop organised, tidy and customer-ready.
- Learned product features and conducted demonstrations to best promote products and answer questions.
- Maintained friendly relationships with suppliers and vendors frequenting shop.
- Learned names and details of frequent customers, delivering top-quality experiences for important guests.
- Walked around shop frequently to identify problems and offer assistance to customers.
- Informed customers about important product, service and delivery terms at time of purchase.
- Upheld the stores essential hygiene policies.
- Responsible for date checking ensuring all out of code and damaged food products were swiftly removed from shelves and were accurately disposed of.
- Maintained close attention to detail.
- Demonstrated professionalism and composure when working in a period of peak customer demand and a high volume workload.
- Provided excellent customer service skills.
- Worked in a tight knit environment with my colleagues to ensure tasks ran smoothly.
Personal Assistant
EWART price solicitors
Welwyn Garden City, HRT
2024.11 - 2025.07
- Managed high priority and confidential information.
- Scheduled meetings and appointments for senior-level staff members.
- Demonstrated composure and flexibility in stressful situations and regardless of competing priorities.
- Ran errands and picked up goods to meet staff needs.
- Followed up with clients and colleagues to ensure deadlines were met.
- Organized important financial documents and receipts into company filing systems.
- Reminded managers of important deadlines and engagements.
- Prioritized tasks, keeping diligent track of project timelines and deadlines.
- Answered calls and emails from clients and delivered messages on behalf of executives.
- Assisted employers with event planning, organization and setup.
- Greeted clients upon arrival and asked questions to determine personal care needs.
- Kept client information and payment data confidential.
- Documented services performed and updated checklists.
- Scheduled appointments for clients and handled calendaring tasks.
- Organized client rooms and arranged amenities for use.
Shadowed a crown prosecutor
Crown Prosecution Service
Luton, CBF
2024.06 - 2024.07
- Shadowed a senior crown prosecutor in court.
- Helped to create and organise court bundles that were presented in court.
- Evaluated findings and developed strategies and arguments in preparation for presentation of cases.
- Conferred with colleagues specializing in appropriate areas of legal issue to establish and verify bases for legal proceedings.
- Interpreted laws, rulings, and regulations for individuals and businesses.
- Prepared cases for judges and juries.
Education
A levels - Sociology, Psychology, Media Studies
Loreto College
St Albans 2023.09 - 6 2025
GCSE - Maths, English
Loreto College
St AlbansSkills
- Flexible schedule
- Coordination skills
- Problem resolving
- Time management
- Multi-task management
- Project coordination
- Shopping services
- Dedicated team player
- Multitasking and organization
- Excellent communication skills
- Complex Problem-solving
- Resilience and composure
- Technological proficiency
- Strong verbal communication
- Flexible availability for shifts
- Customer focus
- Empathy and compassion
- Data Entry
- Database management
- Diary management
- Effective prioritisation
Personal Information
Date of birth: 30.08.2007
References
References available upon request
Interests
- Cooking
- Travelling
- Reading
- Babysitting
- Spending time with family/friends.
Timeline
Staff member
Orbital Trampoline Park
2026.02 - Current
Temporary Store Colleague
Tesco
2025.11 - 2025.12
Personal Assistant
EWART price solicitors
2024.11 - 2025.07
Shadowed a crown prosecutor
Crown Prosecution Service
2024.06 - 2024.07
A levels - Sociology, Psychology, Media Studies
Loreto College
2023.09 - 6 2025
GCSE - Maths, English
Loreto College