Jacob West
Southampton,Hampshire
Summary
A dedicated professional with a strong foundation in supply chain understanding and customer focus, complemented by skills in goods receiving procedures and profitability improvement. Demonstrates resilience and composure in high-pressure environments, with a commitment to ethical standards and decision-making aptitude. Proficient in technological applications, including Microsoft Excel, and adept at social media marketing and content creation. Possesses cultural competence and empathy, ensuring effective communication across diverse teams. Career goals include leveraging expertise to enhance operational efficiency and drive business growth.
Overview
1
1
year of professional experience
Work History
Staff member
McDonalds
Winchester, Hampshire
10.2024 - Current
- Delegated tasks to team members, enhancing productivity.
- Upheld cleanliness standards in workspace to maintain hygiene levels.
- Participated in team meetings for strategic planning.
- Assisted customers with queries, improving overall experience.
- Resolved conflicts, ensuring harmonious work environment.
- Followed company policies strictly, ensuring regulatory compliance.
- Enhanced customer satisfaction by providing excellent service.
- Handled complaints with professionalism to retain clients.
- Welcomed guests warmly to create positive first impression.
Waiter
Macdonald Hotels
Botley, Hampshire
04.2024 - 10.2024
- Handled payment transactions to guarantee smooth customer checkout process.
- Relayed feedback from customers to management for continuous improvement.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Delivered excellent customer service through friendly and polite interaction.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Remained calm under pressure, ensuring better performance during peak hours.
Education
A-Levels - Law, Politics, Criminology
Peter Symonds College
Winchester, Hampshire 09.2024 -
GCSEs - Computer Science, Design and Tech, IT, Citizenship
Wyvern
Fair Oak, Hampshire 09.2019 - 07.2024
Skills
- Goods receiving procedures
- Supply chain understanding
- Resilience and composure
- Customer focus
- Strong verbal communication
- Profitability improvement
- Constructive criticism
- Technological proficiency
- Housekeeping standards
- Understanding diversity
- Decision-Making aptitude
- Ethical standards
- Flexible availability for shifts
- Social media marketing
- Store maintenance
- Empathy and compassion
- Content creation
- Salesmanship
- Cultural competence
- Food hygiene training
- Microsoft Excel
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
Affiliations
- Movies
- Film
- Gym
- Reading
Accomplishments
Bronze DofE within Secondary school
Languages
English
Native
References
References available upon request.
Timeline
Staff member
McDonalds
10.2024 - Current
A-Levels - Law, Politics, Criminology
Peter Symonds College
09.2024 -
Waiter
Macdonald Hotels
04.2024 - 10.2024
GCSEs - Computer Science, Design and Tech, IT, Citizenship
Wyvern
09.2019 - 07.2024
Similar Profiles
SIVASANKARAN DANASEKARANSIVASANKARAN DANASEKARAN
Crew Trainer at McDonaldsCrew Trainer at McDonalds
Isaac GonzalesIsaac Gonzales
Manager at McdonaldsManager at Mcdonalds
Adyaan ShafiAdyaan Shafi
Crew Member/customer Service at McDonaldsCrew Member/customer Service at McDonalds
Florence MarchFlorence March
Retail Assistant at Waitrose & PartnersRetail Assistant at Waitrose & Partners
Joshua AmaoJoshua Amao
McDonald's at Black CatMcDonald's at Black Cat