Haneena Aboobacker
Manchester,United Kingdom
Summary
I am a recent postgraduate in International Business Management with more than 3.5 years of experience working in fast paced environment in sales and customer service roles. Looking forward to take on new tasks and progress my career in Administration roles.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
CUSTOMER SERVICE ADVISOR
CONCENTRIX
Manchester
2022.04 - Current
- Answer inbound calls in a timely and friendly manner and respond to the needs of customers
- Research required information using available resources in the system and boost customer loyalty by offering the right schemes available to them
- Escalating problems to the technical/complaint team if required
- Achieve the personal targets in terms of sales and quality as assigned by the team leader
SALES AND CUSTOMER SERVICE EXECUTIVE
KHALEEJ HYPERMARKET
2021.05 - 2022.01
- To efficiently manage the entire supply chain process to improve business and ensure that adequate stock levels are maintained
- To identify the potential vendors and compare the prices with the existing market rates
- Conduct regular sales and financial reports and identify the areas to improve
- Explained benefits and advantages of different product and service offerings to customers.
ADMINISTRATOR
BARKA BEACH INTERNATIONAL
Muscat
2019.08 - 2021.04
- To efficiently manage the entire supply chain process to improve business and ensure that adequate stock levels are maintained.
- To identify the potential vendors and compare the prices with the existing market rates
- Conduct regular sales and financial reports and identify the areas to improve
- Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks
Education
MSc - INTERNATIONAL BUSINESS MANAGEMENT
UNIVERSITY OF SALFORD
2022.01 - 2023.01
BACHELORS - BUSINESSADMINISTRATION
MES COLLEGE, SECONDARY SCHOOL
2016.06 - 2019.06
A-Levels -
ANSAR PERUMPILAVU
INDIA 2014.03 - 2016.03
Skills
- Computer proficient- experience working with Microsoft applications
- Problem Solving
- Communication Skills
- Leadership
- Advanced Marketing research and e-mail marketing
- Time management
- Ability to read customers
Languages
English
Fluent
Malayalam
Fluent
Tamil
Fluent
Certification
* Basic Level HR Certification
* Digital Marketing Beginner Level Course
Timeline
CUSTOMER SERVICE ADVISOR
CONCENTRIX
2022.04 - Current
MSc - INTERNATIONAL BUSINESS MANAGEMENT
UNIVERSITY OF SALFORD
2022.01 - 2023.01
SALES AND CUSTOMER SERVICE EXECUTIVE
KHALEEJ HYPERMARKET
2021.05 - 2022.01
ADMINISTRATOR
BARKA BEACH INTERNATIONAL
2019.08 - 2021.04
BACHELORS - BUSINESSADMINISTRATION
MES COLLEGE, SECONDARY SCHOOL
2016.06 - 2019.06
A-Levels -
ANSAR PERUMPILAVU
2014.03 - 2016.03