Hana Klandorf
Folkestone
Summary
I'm experienced in customer service and knowledgeable in safety regulations and operational procedures. I'm consistently focusing on delivering an exceptional customer experience even in high-pressure environments. My strong attention to detail and multitasking helps me to effectively fulfill daily tasks, both independently and as part of a team.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Customer Service Agent & EES
Eurotunnel Services Limited
08.2024 - Current
Customer Service Agent
Freight Assist
Pet Reception
Bar & Restaurant Assistant Manager
View Hotel Folkestone Limited
12.2017 - 08.2024
Front of House Team member
Restaurant Supervisor
Bar & Restaurant Assistant Manager
Receptionist
Whichford Enterprises Ltd The Relish Hotel
09.2016 - 05.2018
Housekeeper & Waitress
Mountfair Ltd. T/A Southcliff Hotel
06.2014 - 11.2017
Customer Assistant & Administrator
Tourist Information Centre
09.2010 - 12.2014
Research Interviewer
AC Nielsen Czech Republic
10.2013 - 06.2014
Professional Law Training
JUDr. Jaroslav Němeček Law Firm
01.2011 - 06.2011
Professional Training
District Court in Šumperk
11.2010 - 12.2010
Catering Assistant
Šumperk Hospital
07.2008 - 08.2010
Laundry Operative/Assistant
Šumperk Hospital
07.2007 - 07.2007
Education
Bachelor - Language Interpretation And Translation
Palacký University
Olomouc, Czechia 04.2001 -
Law
Palacký University
Olomouc, Czechia 04.2001 -
A-LEVELS - Bilingual Education (Spanish) Grammar School
Gymnázium Čajkovského
Olomouc, Czechia 04.2001 -
Skills
UK Driving license
Microsoft Office (Word, Excel, Outlook, Teams etc)
TQUK Level 2 Certificate in Digital Marketing (Tyne Coast College Online Distant Course)
First Aid training (May 2023)
IOSH Health & Safety training, Manual handling, CATF training (via Eurotunnel company)
Personal Information
- Date of Birth: 27/09/1988
- Nationality: Czech (valid Czech passport, UK Settled status since 2019 and Right to Work in UK)
Timeline
Customer Service Agent & EES
Eurotunnel Services Limited
08.2024 - Current
Bar & Restaurant Assistant Manager
View Hotel Folkestone Limited
12.2017 - 08.2024
Receptionist
Whichford Enterprises Ltd The Relish Hotel
09.2016 - 05.2018
Housekeeper & Waitress
Mountfair Ltd. T/A Southcliff Hotel
06.2014 - 11.2017
Research Interviewer
AC Nielsen Czech Republic
10.2013 - 06.2014
Professional Law Training
JUDr. Jaroslav Němeček Law Firm
01.2011 - 06.2011
Professional Training
District Court in Šumperk
11.2010 - 12.2010
Customer Assistant & Administrator
Tourist Information Centre
09.2010 - 12.2014
Catering Assistant
Šumperk Hospital
07.2008 - 08.2010
Laundry Operative/Assistant
Šumperk Hospital
07.2007 - 07.2007
Bachelor - Language Interpretation And Translation
Palacký University
04.2001 -
Law
Palacký University
04.2001 -
A-LEVELS - Bilingual Education (Spanish) Grammar School
Gymnázium Čajkovského
04.2001 -
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