Bethany Stockley
Wallsend,Wear and Tyne
Summary
Enthusiastic Customer Service Agent with 4 years of experience. I effectively and efficiently handle queries while sharing product knowledge. I deliver positive and timely results through team collaboration while being a polite and professional person with strong communication and multitasking skills from years of face-to-face customer experience. I am experienced in resolving customer complaints within company guidelines and using my initiative.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work history
(Seasonal) Passenger Customer Service Agent
Eurotunnel
Folkestone, Kent
06.2023 - 09.2023
(Seasonal) Passenger Customer Service Agent
Eurotunnel
Folkestone, Kent
12.2023 - 12.2023
(Seasonal) Passenger Customer Service Agent
Eurotunnel
Folkestone, Kent
07.2024 - 08.2024
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Acted as the first point of contact for customer issues and queries.
- Listened actively to offer accurate information and the best solution to their needs.
Customer Advisor
Boots
Canterbury, Kent
04.2021 - 05.2023
- Built positive customer rapport through friendly, professional communication.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Certificate of Higher Education - English Literature
University of Kent
Canterbury 09.2020 - 07.2023
A-Levels - Fine Art, English Literature, Geography
Astor College (A Specialist College for the Arts)
Dover 09.2018 - 08.2020
GCSEs - English, Mathematics
St Edmunds Catholic School
Dover, Kent 09.2012 - 08.2018
Skills
- Adaptability and problem-solving
- Time-management and organising
- Analytical and critical thinking
- Teamwork and collaboration
- Strong work ethic
Affiliations
- Reading
- Computers
Accomplishments
Duke of Edinburgh award (DofE) Silver - consists of volunteer work and team building exercises.
National Citizen Service - team building exercises, charity work planning, leadership skills.
Timeline
(Seasonal) Passenger Customer Service Agent
Eurotunnel
07.2024 - 08.2024
(Seasonal) Passenger Customer Service Agent
Eurotunnel
12.2023 - 12.2023
(Seasonal) Passenger Customer Service Agent
Eurotunnel
06.2023 - 09.2023
Customer Advisor
Boots
04.2021 - 05.2023
Certificate of Higher Education - English Literature
University of Kent
09.2020 - 07.2023
A-Levels - Fine Art, English Literature, Geography
Astor College (A Specialist College for the Arts)
09.2018 - 08.2020
GCSEs - English, Mathematics
St Edmunds Catholic School
09.2012 - 08.2018
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