Bethany Stockley
Wallsend,Wear and Tyne
Summary
Enthusiastic Customer Service Agent with 4 years of experience. I effectively and efficiently handle queries while sharing product knowledge. I deliver positive and timely results through team collaboration while being a polite and professional person with strong communication and multitasking skills from years of face-to-face customer experience. I am experienced in resolving customer complaints within company guidelines and using my initiative.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work history
(Seasonal) Passenger Customer Service Agent
Eurotunnel
Folkestone, Kent
2023.06 - 2023.09
(Seasonal) Passenger Customer Service Agent
Eurotunnel
Folkestone, Kent
2023.12 - 2023.12
(Seasonal) Passenger Customer Service Agent
Eurotunnel
Folkestone, Kent
2024.07 - 2024.08
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Acted as the first point of contact for customer issues and queries.
- Listened actively to offer accurate information and the best solution to their needs.
Customer Advisor
Boots
Canterbury, Kent
2021.04 - 2023.05
- Built positive customer rapport through friendly, professional communication.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Certificate of Higher Education - English Literature
University of Kent
Canterbury 2020.09 - 2023.07
A-Levels - Fine Art, English Literature, Geography
Astor College (A Specialist College for the Arts)
Dover 2018.09 - 2020.08
GCSEs - English, Mathematics
St Edmunds Catholic School
Dover, Kent 2012.09 - 2018.08
Skills
- Adaptability and problem-solving
- Time-management and organising
- Analytical and critical thinking
- Teamwork and collaboration
- Strong work ethic
Affiliations
- Reading
- Computers
Accomplishments
Duke of Edinburgh award (DofE) Silver - consists of volunteer work and team building exercises.
National Citizen Service - team building exercises, charity work planning, leadership skills.
Timeline
(Seasonal) Passenger Customer Service Agent
Eurotunnel
2024.07 - 2024.08
(Seasonal) Passenger Customer Service Agent
Eurotunnel
2023.12 - 2023.12
(Seasonal) Passenger Customer Service Agent
Eurotunnel
2023.06 - 2023.09
Customer Advisor
Boots
2021.04 - 2023.05
Certificate of Higher Education - English Literature
University of Kent
2020.09 - 2023.07
A-Levels - Fine Art, English Literature, Geography
Astor College (A Specialist College for the Arts)
2018.09 - 2020.08
GCSEs - English, Mathematics
St Edmunds Catholic School
2012.09 - 2018.08