Chloe Galvin
Folkestone
Summary
Dynamic professional with a proven track record at Eurotunnel, excelling in customer support and event management. Skilled in scheduling and logistics, I foster strong teamwork and deliver exceptional service. My adaptability and commitment to quality ensure client satisfaction and operational efficiency, making me a reliable asset in any fast-paced environment.
Overview
15
15
years of professional experience
Work History
Junior Corporate Affairs Assistant
Eurotunnel
Folkestone
09.2023 - 02.2025
- Provided HR administrative assistance to management team.
- Reserved and managed meeting room availability.
- Reviewed and approved vendor invoices.
- Maintained positive working relationship with fellow staff and management.
- Handled confidential information with discretion and integrity.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Developed positive relationships with internal and external customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Managed event timelines, keeping all parties informed and on schedule.
- Developed event themes, creating engaging experiences tailored to client needs.
- Coordinated logistics for various events, ensuring smooth execution and guest satisfaction.
Customer Support Specialist
Eurotunnel
Folkestone
02.2018 - 09.2023
- Assisted customers with inquiries and provided information about services offered.
- Handled customer complaints and resolved issues efficiently and professionally.
- Documented customer interactions in the support system for future reference.
- Collaborated with team members to improve response times and service quality.
- Guided customers through ticketing processes, ensuring clarity and understanding.
- Educated customers on operational procedures and ticketing options available.
- Maintained knowledge of current promotions and services for accurate communication.
- Delivered exceptional customer service by actively listening to client needs and concerns.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Supervised call center operations to ensure service quality and efficiency.
- Conducted performance evaluations to assess team strengths and areas for improvement.
- Trained and mentored staff on communication techniques and customer service strategies.
Transport Planner
European Moving
Canterbury
02.2017 - 02.2018
- Developed transportation plans that aligned with company operational needs.
- Trained new team members on logistics procedures and software systems.
- Responded quickly to customer requests and changes to moving schedules.
- Created reports on transport costs, delivery timelines, invoices and other related information.
- Provided support to customers regarding rates, services offered and any customer concerns they may have.
Barrister
Leon
Folkestone
02.2014 - 02.2017
- Prepared specialty coffee beverages according to customer preferences and recipes.
- Maintained cleanliness and organization of work areas throughout the shift, adhering to health and safety regulations.
- Engaged customers with friendly service and knowledge of menu items.
- Managed inventory by restocking supplies and monitoring product levels.
- Collaborated with team members to ensure smooth workflow during busy periods.
- Processed customer transactions accurately using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
Care Assistant
St Heliers
Folkestone
02.2010 - 02.2014
- Assisted clients with daily personal care and hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated activities and outings to promote social engagement.
- Managed medication schedules and administration for multiple clients.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Education
Some College (No Degree) - Sports & Sociology Diploma
East Kent College
Folkestone05-2016
Some College (No Degree) - Performing Arts
Canterbury College
Canterbury05-2014
GCSE'S
St Edmunds Catholic School
Dover03-2012
Skills
- Hospitality management
- Networking strategies
- Scheduling
- Cost estimating
- Event setup and breakdown
- Event calendar management
- Upselling strategies
- Strong teamwork
- Food safety measures
- Quality control
- Staff education
- Team building
- Business administration
- Coaching and mentoring
- Task delegation
- Self-awareness
- Flexible
- Adaptable
- conscientious
- Reliable
- Trustworthy
Accomplishments
- Eurotunnel Recognition awards
- Sporting Accolades
Affiliations
- Creative pursuits
- Participating in team sports and activities:
- Volunteering and helping with charity events.
- Reading, socialising with friends and family as well as going on holidays to learn more about different cultures and lifestyles
Timeline
Junior Corporate Affairs Assistant
Eurotunnel
09.2023 - 02.2025
Customer Support Specialist
Eurotunnel
02.2018 - 09.2023
Transport Planner
European Moving
02.2017 - 02.2018
Barrister
Leon
02.2014 - 02.2017
Care Assistant
St Heliers
02.2010 - 02.2014
Some College (No Degree) - Sports & Sociology Diploma
East Kent College
Some College (No Degree) - Performing Arts
Canterbury College
GCSE'S
St Edmunds Catholic School
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