Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Accomplishments
Languages
Websites
Timeline
Generic

Halimat Omolola KAZEEM

Newark

Summary

Resourceful Customer Service Professional known for productivity and efficient task completion. Specializing in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel at empathy, patience, and adaptability, vital for positively and professionally navigating customer interactions. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Worker

Lifeways Group
Newark
10.2023 - Current
  • Supported service users with daily living activities, personal care, and emotional support
  • Supported service users with mobility, meal preparation, companionship, and medication.
  • Delivered 'person-led' care and support service to a range of vulnerable people.
  • Assisted in ensuring service users have a safe and comfortable environment while promoting independence and dignity.
  • Supported in taking and recording body vitals: temperature and blood pressure.
  • Daily record and log of my activities and observations to ensure continuity.

Support Worker

UBU
Lincoln
11.2022 - 09.2024
  • Supported the mobility of service users when and where necessary.
  • Daily record and log of my activities and observations to ensure continuity.
  • Nurtured friendly relationships with service users to reduce loneliness
  • Provided, as a member of a team, 24-hour personal care and holistic enabling support to develop the daily living skills of the people we serve.
  • Communicated effectively using the tools and reporting process appropriately.

Customer Support Officer

Monipoint Finance Bank (Hybrid)
02.2021 - 11.2022
  • Company Overview: (Hybrid)
  • Developed a comprehensive feedback loop with customers, driving continuous improvement in service quality.
  • Resolved customer inquiries with efficiency, improving satisfaction rates by implementing streamlined communication processes.
  • Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports.
  • Analyzed customer service data for trend identification, enabling proactive issue resolution and policy enhancement.
  • Addressing customer complaints in accordance with company KYC guidelines and policies.

Customer Service Agent

SBM Business School
07.2019 - 02.2021
  • Key Contributor towards achieving Consulting Business Growth and Development by effective evaluation, implementing new chart of marketing strategies.
  • Managed and developed a long-term strategy for SEM, Display, paid Social, Re-targeting, Content Syndication, and audience campaigns.
  • Content development for the brands, campaigns & pitches to increase their engagement.
  • Implemented recommended solutions and ensured the clients received necessary assistance to carry them all out.
  • Upholding service level standards and regular follow-up to ensure customer satisfaction.

Education

Master’s in Art - Media and Communications

University of Lincoln
United Kingdom
04-2024

Post Graduate Diploma - Customer Relationship Management

International College of Safety And Management
Nigeria
07-2019

Bachelor of Science - Mass Communication

Olabisi Onabanjo University
Nigeria
01.2017

Skills

  • Communication and Stakeholder Engagement
  • Microsoft Office 365
  • Complaint Resolution
  • Customer Experience
  • Data Reporting & Customer Feedback Analysis
  • CRM Software
  • Team Collaboration
  • Adaptability & Empathy

Certification

  • Certificate in Leadership Development, Shaw Academy, 2020
  • Certificate in Customer Relationship Management, ICSMP, 2019

Hobbies and Interests

lolawrites2.wordpress.com

Accomplishments

  • Most Dedicated Staff, SBM Business School
  • Best Advert Manger, National Youth Service Corps (NYSC) (Editorial)

Languages

English
First Language

Timeline

Support Worker

Lifeways Group
10.2023 - Current

Support Worker

UBU
11.2022 - 09.2024

Customer Support Officer

Monipoint Finance Bank (Hybrid)
02.2021 - 11.2022

Customer Service Agent

SBM Business School
07.2019 - 02.2021

Master’s in Art - Media and Communications

University of Lincoln

Post Graduate Diploma - Customer Relationship Management

International College of Safety And Management

Bachelor of Science - Mass Communication

Olabisi Onabanjo University

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Halimat Omolola KAZEEM