Adeola Raji
liverpool,merseyside
Summary
Results-driven professional with expertise in stakeholder engagement, candidate support and customer service. Builds strong relationships with colleagues and partners while managing multiple priorities. Organises workloads to meet deadlines and supports recruitment and training initiatives. Experienced in customer relationship management and project coordination, fostering collaboration and delivering effective service.
Overview
9
9
years of professional experience
Work History
Support worker
Affinity supporting people south
10.2022 - Current
- Provided high-quality physical and emotional support to service users
- Provides personal care to patients e.g., Bathing, toileting, feeding and care of the dying
- Supported service users in daily activities to promote fulfilling lives
- Facilitated client engagement in various leisure activities to enhance well-being.
- Assisted with domestic tasks including shopping, cleaning, cooking, and laundry
- Escorted and chaperoned patients during appointments to ensure their safety and comfort.
- Adhered to organisational policies and procedures while performing daily tasks.
- Demonstrated duties to new starters and others.
Intermediary Mortgage Expert
Barclays Bank
01.2025 - 05.2025
- Facilitated end-to-end processing of applications and documentation to ensure timely approvals
- Certified and checked customer documents with high attention to detail to maintain compliance and accuracy
- Delivered clear guidance on policy and lending criteria to ensure compliance during customer interactions.
- Developed strong working relationships with intermediaries and internal teams to enhance collaboration
- Deliver excellent customer service to brokers and solicitors via telephone and web chat
- Manage multiple queries simultaneously while meeting deadlines
- Communicate complex information clearly and professionally
- Maintain accurate records and handle sensitive information confidentially
Credit Risk Business Analyst
UBS UK
02.2018 - 12.2024
- Collected, organised and analysed information from various business areas to support decision-making
- Facilitated meetings and workshops with diverse teams to gather insights
- Collaborated with multiple departments to strengthen stakeholder relationships
- Coordinated project activities to ensure timely delivery across projects and managed competing deadlines
- Worked independently and as part of cross-functional teams
- Produced clear written documentation and email communication
- Assisted in delivering training sessions for team members, presentations and knowledge-sharing sessions
Education
Foundation Certificate - Business Analysis
ISEB
Skills
- Customer service
- Customer relationship management
- Complaint resolution
- Stakeholder engagement
- Project coordination
- Data analysis
- Record keeping
- Compliance management
- Accuracy
- High attention to detail
- Confidential information handling
- Deadline prioritisation
- Microsoft Office
- Virtual assistance
- Team collaboration
- Learning disabilities support
- Written communication
- Verbal communication
- Relationship building
- Virtual assistance
- Complaint resolution
Custom
Foundation Certificate in Business Analysis, ISEB
Timeline
Intermediary Mortgage Expert
Barclays Bank
01.2025 - 05.2025
Support worker
Affinity supporting people south
10.2022 - Current
Credit Risk Business Analyst
UBS UK
02.2018 - 12.2024
Foundation Certificate - Business Analysis
ISEB