Hakim Besong
London
Summary
Friendly and energetic individual with a passion for hospitality and delivering outstanding customer service. Excels in fast-paced environments, bringing enthusiasm and a positive attitude to support the team and enhance the guest experience. Eager to contribute and grow within the hospitality sector.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Head Waiter
Josephine Marylebone
London
2025.04 - Current
- Coordinated large party reservations to accommodate high-volume business periods.
- Delivered quality service by providing warm and welcoming environment.
- Assisted in menu development for improved guest satisfaction.
- Trained new staff members, promoting consistent service standards across the team.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
Head Waiter
Laxerio
London
2024.06 - 2025.04
- Upsold menu items to enhance guest experience and maximise revenue, while still catering to customers budgets and preferences.
- Managed guest seating arrangements efficiently to optimise table turnover and guest satisfaction.
- Trained and supervised wait staff to maintain customer service standards.
- Covered large parties and events, anticipating planning and staffing needs.
Waiter & Head Runner
Café Laperouse
London
2023.09 - 2024.06
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Covered large parties and events.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Apart of the grand opening of the restaurant.
Waiter
The Londoner
Leicester Square
2021.08 - 2023.08
- Part of the grand opening of the restaurant
- Set tables with cutlery, napkins, glasses and centrepieces in line with restaurant standards.
- Assisted lead waiter to take orders from guests after arrival.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Understood how to work under immense pressure and deal with problems/enquires
Head Food Runner
Tree House Hotel
London
2020.02 - 2021.07
- Facilitated smooth delivery of service by dealing with guests requests efficiently and accurately, maintaining clear and effective communication with kitchen staff.
- Increased customer loyalty by building and maintaining relationships with regular guests, memorising individual dining needs and preferences to maximise dining experience.
- Gained significant knowledge on key health/food safety standards
Education
A-Levels - Business Studies
South Bank UTC
London 2019.09 - 2021.06
A-Levels - Engineering
South Bank UTC
London 2019.09 - 2021.06
GCSEs - English
South Bank UTC
London 2017.09 - 2019.06
GCSEs - Maths
South Bank UTC
London 2017.09 - 2019.06
GCSEs - Business Studies
South Bank UTC
London 2017.09 - 2019.06
GCSEs - Engineering
South Bank UTC
London 2017.09 - 2019.06
Skills
- Good organisation, team management & leadership skills
- Excellent at upselling and enhancing guest experience through strong communication, persuasion, and customer service skills
- Ability to take initiative and work well under pressure whilst completing tasks to high standards
- Skilled in video editing and recording
- Very skilled in modern day technology and numeracy
Languages
English
Proficient (C2)
Arabic
Upper intermediate
Certification
QNUK Level 3 Award in Emergency First Aid at Work (RQF)
Food Safety and Hygiene, Level 2
NEPQ - Sales Certifications
Health and Safety in a Workplace Level 2 (VTQ)
Affiliations
- Working Out/Fitness
- Family Time
- Reading
Timeline
Head Waiter
Josephine Marylebone
2025.04 - Current
Head Waiter
Laxerio
2024.06 - 2025.04
Waiter & Head Runner
Café Laperouse
2023.09 - 2024.06
Waiter
The Londoner
2021.08 - 2023.08
Head Food Runner
Tree House Hotel
2020.02 - 2021.07
A-Levels - Business Studies
South Bank UTC
2019.09 - 2021.06
A-Levels - Engineering
South Bank UTC
2019.09 - 2021.06
GCSEs - English
South Bank UTC
2017.09 - 2019.06
GCSEs - Maths
South Bank UTC
2017.09 - 2019.06
GCSEs - Business Studies
South Bank UTC
2017.09 - 2019.06
GCSEs - Engineering
South Bank UTC
2017.09 - 2019.06