Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
Hakim Besong

Hakim Besong

London

Summary

A highly motivated and adaptable Business & Engineering BTEC Level graduate seeking to gain hands-on experience in the hospitality industry. Passionate about providing excellent customer service, creating a welcoming dining experience, and developing key skills in a fast-paced environment. Eager to grow within the industry and contribute to a dynamic team.

Overview

5
5
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work History

Waiter

Laxerio
London
06.2024 - Current
  • Upsold menu items to enhance guest experience and maximise revenue, while still catering to customers budgets and preferences.
  • Managed guest seating arrangements efficiently to optimise table turnover and guest satisfaction.
  • Trained and supervised wait staff to maintain customer service standards.
  • Covered large parties and events, anticipating planning and staffing needs.

Waiter & Head Runner

Café Laperouse
London
09.2023 - 06.2024
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Covered large parties and events.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Apart of the grand opening of the restaurant.

Construction Labour

O'Connor
London
08.2022 - 08.2023
  • In charge of safely loaded and unloaded daily deliveries, maintaining optimal materials' quality and condition.
  • Performed strenuous physical activities such as heavy lifting in adverse conditions.
  • Utilised PPE on site to prevent accidents.

Commis Waiter

The Londoner
Leicester Square
08.2021 - 08.2022
  • Part of the grand opening of the restaurant
  • Set tables with cutlery, napkins, glasses and centrepieces in line with restaurant standards.
  • Assisted lead waiter to take orders from guests after arrival.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Understood how to work under immense pressure and deal with problems/enquires

Food Runner

Tree House Hotel
London
02.2020 - 07.2021
  • Facilitated smooth delivery of service by dealing with guests requests efficiently and accurately, maintaining clear and effective communication with kitchen staff.
  • Increased customer loyalty by building and maintaining relationships with regular guests, memorising individual dining needs and preferences to maximise dining experience.
  • Gained significant knowledge on key health/food safety standards

Education

A-Levels - Business Studies

South Bank UTC
09.2019 - 06.2021

A-Levels - Engineering

South Bank UTC
09.2019 - 06.2021

GCSEs - English

South Bank UTC
09.2017 - 06.2019

GCSEs - Maths

South Bank UTC
09.2017 - 06.2019

GCSEs - Business Studies

South Bank UTC
09.2017 - 06.2019

GCSEs - Engineering

South Bank UTC
09.2017 - 06.2019

Skills

  • Good organisation, team management & leadership skills
  • Excellent at upselling and enhancing guest experience through strong communication, persuasion, and customer service skills
  • Ability to take initiative and work well under pressure whilst completing tasks to high standards
  • Skilled in video editing and recording
  • Very skilled in modern day technology and numeracy

Languages

English
Native
Arabic
Intermediate

Certification

QNUK Level 3 Award in Emergency First Aid at Work (RQF)


Food Safety and Hygiene, Level 2


NEPQ - Sales Certifications


Health and Safety in a Workplace Level 2 (VTQ)


Asbestos Awareness (CPD)


NOCN Level 1 Award in Health and Safety in a Construction Environment

Affiliations

  • Working Out/Fitness
  • Family Time
  • Reading

Timeline

Waiter

Laxerio
06.2024 - Current

Waiter & Head Runner

Café Laperouse
09.2023 - 06.2024

Construction Labour

O'Connor
08.2022 - 08.2023

Commis Waiter

The Londoner
08.2021 - 08.2022

Food Runner

Tree House Hotel
02.2020 - 07.2021

A-Levels - Business Studies

South Bank UTC
09.2019 - 06.2021

A-Levels - Engineering

South Bank UTC
09.2019 - 06.2021

GCSEs - English

South Bank UTC
09.2017 - 06.2019

GCSEs - Maths

South Bank UTC
09.2017 - 06.2019

GCSEs - Business Studies

South Bank UTC
09.2017 - 06.2019

GCSEs - Engineering

South Bank UTC
09.2017 - 06.2019

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Hakim Besong