Hakim Besong
London
Summary
A highly motivated and adaptable Business & Engineering BTEC Level graduate seeking to gain hands-on experience in the hospitality industry. Passionate about providing excellent customer service, creating a welcoming dining experience, and developing key skills in a fast-paced environment. Eager to grow within the industry and contribute to a dynamic team.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Waiter
Laxerio
London
2024.06 - Current
- Upsold menu items to enhance guest experience and maximise revenue, while still catering to customers budgets and preferences.
- Managed guest seating arrangements efficiently to optimise table turnover and guest satisfaction.
- Trained and supervised wait staff to maintain customer service standards.
- Covered large parties and events, anticipating planning and staffing needs.
Waiter & Head Runner
Café Laperouse
London
2023.09 - 2024.06
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Covered large parties and events.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Apart of the grand opening of the restaurant.
Construction Labour
O'Connor
London
2022.08 - 2023.08
- In charge of safely loaded and unloaded daily deliveries, maintaining optimal materials' quality and condition.
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
- Utilised PPE on site to prevent accidents.
Commis Waiter
The Londoner
Leicester Square
2021.08 - 2022.08
- Part of the grand opening of the restaurant
- Set tables with cutlery, napkins, glasses and centrepieces in line with restaurant standards.
- Assisted lead waiter to take orders from guests after arrival.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Understood how to work under immense pressure and deal with problems/enquires
Food Runner
Tree House Hotel
London
2020.02 - 2021.07
- Facilitated smooth delivery of service by dealing with guests requests efficiently and accurately, maintaining clear and effective communication with kitchen staff.
- Increased customer loyalty by building and maintaining relationships with regular guests, memorising individual dining needs and preferences to maximise dining experience.
- Gained significant knowledge on key health/food safety standards
Education
A-Levels - Business Studies
South Bank UTC
2019.09 - 2021.06
A-Levels - Engineering
South Bank UTC
2019.09 - 2021.06
GCSEs - English
South Bank UTC
2017.09 - 2019.06
GCSEs - Maths
South Bank UTC
2017.09 - 2019.06
GCSEs - Business Studies
South Bank UTC
2017.09 - 2019.06
GCSEs - Engineering
South Bank UTC
2017.09 - 2019.06
Skills
- Good organisation, team management & leadership skills
- Excellent at upselling and enhancing guest experience through strong communication, persuasion, and customer service skills
- Ability to take initiative and work well under pressure whilst completing tasks to high standards
- Skilled in video editing and recording
- Very skilled in modern day technology and numeracy
Languages
English
Native
Arabic
Intermediate
Certification
QNUK Level 3 Award in Emergency First Aid at Work (RQF)
Food Safety and Hygiene, Level 2
NEPQ - Sales Certifications
Health and Safety in a Workplace Level 2 (VTQ)
Asbestos Awareness (CPD)
NOCN Level 1 Award in Health and Safety in a Construction Environment
Affiliations
- Working Out/Fitness
- Family Time
- Reading
Timeline
Waiter
Laxerio
2024.06 - Current
Waiter & Head Runner
Café Laperouse
2023.09 - 2024.06
Construction Labour
O'Connor
2022.08 - 2023.08
Commis Waiter
The Londoner
2021.08 - 2022.08
Food Runner
Tree House Hotel
2020.02 - 2021.07
A-Levels - Business Studies
South Bank UTC
2019.09 - 2021.06
A-Levels - Engineering
South Bank UTC
2019.09 - 2021.06
GCSEs - English
South Bank UTC
2017.09 - 2019.06
GCSEs - Maths
South Bank UTC
2017.09 - 2019.06
GCSEs - Business Studies
South Bank UTC
2017.09 - 2019.06
GCSEs - Engineering
South Bank UTC
2017.09 - 2019.06