Emilian Apopei
London,ENG
Summary
Passionate about providing an excellent service with great listening and communications skills. I have worked in professional services environment, and I hold top level customer service skills. I demonstrate within my roles a “can-do” attitude and I strive to exceed team expectations. Always hands-on regarding requirements liaising with senior managers within the organisation. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
10
10
years of professional experience
Work history
Waiter
Twenty two Hotel
2023.05 - 2026.01
- Preparing station and tables for service including linens, cutlery and glasses
- Taking all food counts for breakfast and lunch
- Assisting kitchen during busy service
- Taking care of requisition for various departments
- Delivering food and beverages efficiently while maintaining high service standards
- Sharing additional information daily special with guest
- Communicate orders details to the kitchen Staff
- Up-sell additional products when appropriate
- Attending daily briefing to review menu changes and service update
- Provide excellent customer service all time to guest
- Following up skills and experience
- Position Barista:
- Preparing and serving high quality of coffee and teas
- Maintaining a clean and organise coffee station
- Creating cleaning schedule
- Managing stock level and placing orders
- Barback assistant:
- Helping and assisting the team with the cleaning process
- Carrying trays with dishes to the kitchen
- Bartending assistance
- Assisting bartenders with basic drinks preparation
- Preparing fruits garnish, smoothies and fresh juices
- Making smoothies and prepare juices for service room
- Managed table settings for optimal dining experience.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Advised on food and drink choices based on customer preferences.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Advised customers on wine and beverage pairings with selected food items.
Hospitality and General assistant
University of law Bloomsbury
2019.09 - 2023.05
- Preparing and serving hot and cold drinks such as coffee, tea, and other beverages.
- Cleaning and sanitising work area, utensils, and equipment
- Ordering, receiving, and distributing stock supplies
- Servicing customers and taking orders
- Head Barista:
- Strengths and Skills.
- Ability to multitask
- Training staff
- Team work
- Good memory
- FOLLOW UP SKILLS AND EXPERIENCE
- Hospitality team:
- Key skills and responsibilities;
- Attention to details and work speed
- Strategy and innovation
- Time management and flexibility
- Motivate others in all we do
- Hazard awareness
- Worked on till operations efficiently reducing queues at the checkout.
- Carried out routine inspections of premises for safety compliance.
- Carried out day-day-day support duties accurately and efficiently.
General Assistant / Barista
M&S Waterside Office Restaurant
2018.09 - 2019.09
- Handling coffee area
- Operating the till system
- Completing opening and closing checklists for the restaurant/coffee bar
- Great knowledge and understanding of HACCP procedures along with health and safety compliance paperwork
- Responsible for overseeing the upkeep and replenishment
- Managing stock rotation
- Company: CH&Co Group.
- My key responsibilities are :
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Coordinated deliveries with suppliers to maintain stock levels.
- Facilitated clear communication between team members for better workflow synergy.
- Worked on till operations efficiently reducing queues at the checkout.
- Carried out day-day-day support duties accurately and efficiently.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Carried out routine inspections of premises for safety compliance.
- Assisted in product sourcing tasks which led to better variety on offer.
Catering assistant
Cromwell Hospital
2017.07 - 2018.08
- Assisting with basic meals preparation accordance with hospital menus and dairy requirements
- Serving meals to patients
- Ensuring strict compliance with food hygiene HACCP, and health and safety standards
- Handling storing and rotation food stock correctly
- Reporting equipment faults and health and safety concerns
- Maintained high hygiene standards
- Company: Compass Group
- Responsibilities:
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Followed recipes meticulously to maintain consistency in taste and quality.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Served food and beverages to dining guests with outstanding customer service.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
Team leader
Distribution Leaflets LTD
2016.07 - 2017.06
- Distributing leaflets in allocated areas
- Leading and motivating team members
- Providing introductions
- Managing stock levels and counts
- Working outdoors in all types of weather
- Understanding target audiences
- Responsibility:
- Handled employee grievances professionally, minimising potential workplace disputes.
- Fostered a high-performing environment to drive productivity and quality.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Developed strategies for improved performance level across the team.
Education
High School Diploma -
Mechanic
Skills
- Customer service
- Ability to work well with others
- Pay attention to details
- Excellent verbal communication skills
- Good memory
- Finding and solving problems
- Follow up rules and changes
- Respectful and good behaviour
- Ability to work unsupervised and deliver quality work
- Excellent customer service
- Organisation and attention to detail
- Great communication skills
- Problem-solving
- Attention to detail
- Knowledge of food safety and infection control procedure
- Ability to follow dietary guidelines and allergen controls
- Good communication and team work
- Time management
- Listening
- Special dietary requirements understanding
- Friendly disposition
- Patient and calm nature
- Meal recommendation
- Customer Service
- Payment Processing
- High-volume dining
- Menu memorisation
- Upselling
Courses and trainings overall
- Health and Safety course
- Manual handling course
- Fire safety procedures
- Food and hygiene course
- Falls, Trips and slip Hazards
Timeline
Waiter
Twenty two Hotel
2023.05 - 2026.01
Hospitality and General assistant
University of law Bloomsbury
2019.09 - 2023.05
General Assistant / Barista
M&S Waterside Office Restaurant
2018.09 - 2019.09
Catering assistant
Cromwell Hospital
2017.07 - 2018.08
Team leader
Distribution Leaflets LTD
2016.07 - 2017.06
High School Diploma -
Mechanic