Telephonist
Skyline Taxis & Private Hire
07.2023 - 10.2023
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
