Jasmine Caldwell
Penkridge,Staffordshire
Summary
Dedicated and upcoming young professional with expertise in customer service, demonstrating control in a busy atmosphere whilst upkeeping a professional manner towards clients. Quick learner and team player committed to shadowing experienced workers to enhance personal skillset. Understands the importance of data protection procedures, ensuring efficient and secure operations. Committed to enhancing service quality and pursuing opportunities for growth within the industry.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Apprentice account handler
Fiveways Insurance Group
Stafford, Staffordshire
04.2025 - Current
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Assessed client needs for policy renewals and adjustments.
- Recommended suitable products from a wide range of options to meet client requirements.
- Established strong client relationships by providing excellent customer service.
- Collected premiums before policy inception dates.
- Conducted annual reviews of existing policies to update information.
Front of house team member
The Post House Bar & Grill
Stafford, Staffordshire
09.2023 - 04.2025
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Maintained high standards of customer service during peak times.
- Delivered consistent professional service whilst handling multiple tasks.
- Managed cash transactions accurately.
- Enhanced guest experience with a friendly and helpful attitude.
Education
GCSEs -
Wolgarston High School
Penkridge, Staffordshire 09.2020 - 05.2023
Skills
- Customer Service
- Patience under pressure
- Data protection procedures
- Polite phone manner
- Computer system knowledge
Timeline
Apprentice account handler
Fiveways Insurance Group
04.2025 - Current
Front of house team member
The Post House Bar & Grill
09.2023 - 04.2025
GCSEs -
Wolgarston High School
09.2020 - 05.2023