Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Guzel Titova

Guzel Titova

Reading,Berkshire

Summary

Ambitious and reliable professional with over 10 years of customer service experience. Highly organised and detail-oriented, with a proven ability to minimize issues and errors. Demonstrates a strong capacity for quick learning and adaptability in challenging environments. Committed to achieving goals and improving customer satisfaction.

Overview

10
10
years of professional experience
2004
2004
years of post-secondary education

Work History

Front of House Concierge/Event Coordinator

Savills
Reading, Berkshire
10.2022 - 05.2025
  • Welcoming visitors and tenants on arrival and directing them to the required areas of the building
  • Maintain a log of all visitors/contractors to the building
  • Assist the Building Manager with any general building queries and liaise with the security guard on security matters
  • Managing all bookings and arrangements of meeting rooms and electric charging points
  • Organising pop-ups and well-being tenant events within the building
  • Managing all tenant queries and complaints

Customer Assistant

Tesco Express
Reading
06.2015 - 05.2025
  • Serving customers efficiently and effectively, along with the smooth operation of till systems and providing assistance at check-outs
  • Assisting customers with the collection and return of parcels
  • Providing assistance to customers with their bill payments
  • Communicated daily offers to customers, promoting in-store deals and discounts
  • Improved customer relations by promptly addressing queries and concerns
  • Stocked shelves regularly for easy access to products by customers.


Processing Floor Supervisor

Tea People Ltd
Reading
10.2019 - 10.2022
  • Assisting processing team with daily orders, prioritising urgent orders to meet their deadlines
  • All aspects of order processing – including picking, packing, labelling and shipping
  • Blending company tea as well as assisting with stock take
  • Taking phone calls and assisting customers with their orders
  • Coordinated staff shifts for optimal coverage during peak hours.
  • Liaised between management and staff for better transparency and trust-building

Education

Gcses -

Secondary school

Skills

  • Time management efficiency
  • Service-Oriented mindset
  • Skilled in event planning
  • Experience with reservation systems
  • Multitasking proficiency
  • Patience and positivity
  • Personable approach
  • Excellent communication

Accomplishments


- February 2022 - "5 Star Service for providing excellent customer service"(Tesco Express)

- December 2021 -"Best Employee of the Year in 2021" for going above and beyond and for giving more than 100% to Tea People in 2021. (Tea People)

- March 2017- Golden Award "Service Superstar for providing excellent customer service."(Tesco Express)

- February 2016 - Golden Award "Service Superstar for providing excellent customer service."(Tesco Express)




References

References available upon request.

Timeline

Front of House Concierge/Event Coordinator

Savills
10.2022 - 05.2025

Processing Floor Supervisor

Tea People Ltd
10.2019 - 10.2022

Customer Assistant

Tesco Express
06.2015 - 05.2025

Gcses -

Secondary school

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Guzel Titova