Lexie Coomber

. Led and motivated a fast-paced FOH team to deliver high standard service in a high-volume environment.

.Managed floor operations, including table plans, waitlists, delegating tasks and organising staff breaks during peak trading hours.

.Trained and onboarded new staff, ensuring service standards and brand values were consistently upheld.

.Resolved guest issues calmly and efficiently, maintaining professionalism under pressure.

.Maintained high levels of hygiene and compliance with health and safety regulations.

Used strong menu knowledge to recommend food and drinks tailored to individual preferences ,boosting satisfaction and spending.

.Worked alongside managers and event leads to deliver seamless VIP experiences, from intimate gatherings to high-energy beach events with a focus on outstanding service.

.Collected and acted on guest feedback to anticipate needs and improve service, driving repeat visits.

.Led efficient post-event closes ensuring efficiency and adherence to closing standards.

.Arranged initial meet and greet sessions with new clients building professional relationships based on trust.

.Provided high quality and reliable dog walking services to ensure customer satisfaction and loyalty.

.Managed emergencies effectively with calm demeanour, reducing potential harm to pets.

Treated all dogs/cats with kindness and care, providing regular updates to owners for continued trust.

.Followed specific instructions from dog owners, ensuring personalised care.

Displayed excellent time management skills to meet scheduled appointments punctually.

.Maintained cleanliness and organisation of sales floor and stockroom areas.

.Promptly unpacked, shelved or stored product deliveries to reduce clutter.

.Updated product labelling and pricing to reflect discounts and offers.

.Supported inventory management by restocking shelves and monitoring stock levels.

.Helped in the preparation of window displays to attract potential customers.