Gustavo Loureiro Passas
Bicester,OXfordsh
Summary
Dedicated professional with extensive skills in customer service, problem resolution, and effective communication. Demonstrates a positive attitude, patience, and empathy in all interactions. Successful up-selling, and brand awareness promotion. Bilingual with strong cultural awareness and adept at handling complaints and conflicts. Experienced in cash handling, payment processing and adhering to health and safety regulations. Committed to taking initiative and promoting a professional and mature work environment.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Server / Cashier
The Golden kitchen
Bicester, Oxfordshire
12.2023 - Current
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Communicated effectively with chefs to accommodate special requests or allergies in meals served.
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Managed high-volume orders to ensure timely delivery of meals.
- Supported other team members during busy periods ensuring efficient operations.
- Worked efficiently under pressure during peak hours for seamless operations.
Education
Preparing for upcoming GCSE exams. - Mathematics, English, Science, Physical Education, Geography, Spanish, Computer Science
The Bicester school
Bicester, Oxfordshire 09.2023 - 07.2025
Skills
- Customer Service
- Problem Resolution
- Professional and mature
- Bilingual or multilingual
- Cultural awareness
- Promotion implementation
- Sales target achievement
- Price tagging
- Successful up-selling
- Brand awareness promotion
- Initiative taking
- Cash handling
- Stock control
- Complaint handling
- Positive attitude
- Effective listening
- Confident communicator
- Payment Processing
- Conflict Resolution
- Till and cash handling
- Health and Safety regulations
- Patience and empathy
Affiliations
- Football, personal fitness and fashion.
Languages
English
Fluent
Portuguese
Native
Spanish
Elementary
Work experience
Work experience at innovative electrical company, Zeta lighting.
This sharpened my skills in:
- Effective and timely completion of tasks
- Following instructions
- Communicating clearly and effectively as a team
- Taking initiative
- Problem solving
Timeline
Server / Cashier
The Golden kitchen
12.2023 - Current
Preparing for upcoming GCSE exams. - Mathematics, English, Science, Physical Education, Geography, Spanish, Computer Science
The Bicester school
09.2023 - 07.2025
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