Nicole Knight
Fintray,Aber
Summary
Dedicated and customer-focused retail professional with several years of experience in fast-paced retail environments across the UK and the Netherlands. Skilled in customer service, sales support, visual merchandising, stock management, and team collaboration. Motivated to deliver excellent service, contribute to sales targets, and help maintain high store standards.
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth of the role.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Sales assistant
Zara
Leidschendam, Netherlands
04.2023 - 01.2025
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Trained new staff members, fostering a supportive working environment.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Conducted daily inventory checks to manage stock levels accurately.
- Delivered exceptional after-sales service, encouraging repeat business.
- Offered personalised shopping advice to enhance customer experiences.
- Demonstrated products effectively leading to increased sales conversions.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Utilised excellent communication skills to provide detailed product information.
- Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Store assistant
Homebargains
Westhill, Aberdeenshire
03.2021 - 03.2022
- Processed transactions swiftly to reduce customer waiting time.
- Increased sales through suggestive selling techniques.
- Provided product information to facilitate informed purchasing decisions.
- Handled complaints efficiently, ensuring customer satisfaction.
- Directed customers towards desired merchandise successfully reducing search time.
- Maintained store cleanliness for an appealing shopping environment.
- Supported colleagues during peak hours for efficient checkout process.
- Improved product availability by effectively restocking shelves.
Retail sales assistant
JD Sports
St Albans, Hertfordshire
01.2009 - 09.2013
- Supported management with administrative tasks for efficient workflow.
- Promoted store offers to increase awareness among shoppers.
- Coordinated seamless returns and exchanges process for enhanced customer loyalty.
- Boosted store reputation with attentive customer care and prompt resolution of complaints.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
Education
Master of Science - Ecology and Conservation
University of Aberdeen
Aberdeen 09.2017 - 08.2018
Bachelor of Science - Conservation Biology
Plymouth University
Plymouth 09.2011 - 08.2015
Skills
- Sales target achievement
- Point of sale operation
- Initiative taking
- Bilingual or multilingual
- Demonstrations expertise
- Promotion implementation
- Successful up-selling
- Time optimisation
- Price tagging
- Electronic point-of-sale systems
- Strategic selling techniques
- Strong empathy
- Brand awareness promotion
- Cash handling
- Visual merchandising
- Loss prevention strategies
- Customer retention
Languages
English
Fluent
Italian
Native
Dutch
Elementary
Timeline
Sales assistant
Zara
04.2023 - 01.2025
Store assistant
Homebargains
03.2021 - 03.2022
Master of Science - Ecology and Conservation
University of Aberdeen
09.2017 - 08.2018
Bachelor of Science - Conservation Biology
Plymouth University
09.2011 - 08.2015
Retail sales assistant
JD Sports
01.2009 - 09.2013
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