Gurmukh Chumber
Wolverhampton,West Midlands
Summary
Polite, approachable, dedicated professional with a strong foundation in customer advocacy and complaint resolution, demonstrating exceptional patience and composure. Proficient in Microsoft Office and skilled in administrative support, telephone communication, and multi-tasking. Adept at negotiation and adaptable to change, with a focus on enhancing customer satisfaction.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Customer Experience Advisor
The AA
Oldbury, West Midlands
06.2006 - Current
- Facilitated outstanding service on breakdown calls.
- Supported customers with diverse inquiries using product knowledge and service expertise.
- Responded to customer telephone calls promptly and reduced on-hold wait times.
- Provided exceptional service by addressing all inquiries swiftly.
- Nurtured relationships with customers through professional yet approachable communication.
- Resolved customer complaints by offering suitable solutions to ensure positive outcomes.
Customer Service Co-ordinator
Rac Motoring Services
Walsall
01.2006 - 05.2006
- Prioritised tasks effectively during peak periods to facilitate timely completion.
- Displayed patience in difficult situations to uphold customer satisfaction.
- Developed constructive relationships with clients through clear and empathetic communication.
Education
Higher National Diploma - Media Studies & English Studies
University of Wolverhampton
09.1999 - 05.2001
GCSEs - English
Colton Hills School
Wolverhampton 09.1995 - 05.1998
Skills
- Patience and composure
- Negotiation skills
- Adaptability to change
- Customer advocacy
- Complaint resolution
- Microsoft Office proficiency
- Administrative support
- Telephone communication
- Multi-tasking
References
References available upon request.
Timeline
Customer Experience Advisor
The AA
06.2006 - Current
Customer Service Co-ordinator
Rac Motoring Services
01.2006 - 05.2006
Higher National Diploma - Media Studies & English Studies
University of Wolverhampton
09.1999 - 05.2001
GCSEs - English
Colton Hills School
09.1995 - 05.1998