CLAIRE SIMPSON
SUDBURY,Suffolk
Summary
Dynamic professional with a strong foundation in customer service, adept at adapting to changing demands and building lasting relationships. Demonstrates exceptional product knowledge and problem-solving skills, ensuring customer satisfaction through effective needs analysis and multi-tasking. Committed to maintaining patience and composure in high-pressure situations, with excellent telephone skills enhancing communication efficiency. Aspires to leverage these competencies in a challenging role that fosters growth and innovation.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Customer experience advisor
Santander UK
Sudbury/Braintree, Suffolk
03.2007 - Current
- Supported high volume calls for better accessibility and availability to customers.
- Maintained up-to-date knowledge of company offerings, provided accurate information to customer
- Identified opportunities and customer needs
- Ensured adherance to Data Protection policies
- Adhered strictly to policies and procedures for continued company compliance
- Established rapport with customers using professional yet friendly communication style; built lasting relationships.
- Assisted customers in navigating website; led to easier online experiences.
Personal banker
Santander
Bury St Edmunds, Suffolk
10.2013 - 05.2017
- Resolved complex banking queries with professional demeanour and expertise.
- Educated clients on digital banking services to simplify transactions.
- Maintained strict confidentiality of customer information, adhering to data protection laws.
- Promoted bank's products
- Assisted customers with loan applications, ensuring eligibility criteria met.
- Verified documents for account opening processes, ensuring regulatory compliance met.
- Maintained up-to-date knowledge of legislation and policy changes.
Education
GCSEs -
Bemrose School
Derby 02.1980 - 05.1985
Skills
- Adaptability to changing demands
- Product knowledge
- Patience and composure
- Telephone skills
- Multi-tasking
- Relationship-building
- Customer needs analysis
- Problem-solving
Languages
Greek
Fluent
Timeline
Personal banker
Santander
10.2013 - 05.2017
Customer experience advisor
Santander UK
03.2007 - Current
GCSEs -
Bemrose School
02.1980 - 05.1985