Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic
GULFAM ULFAT

GULFAM ULFAT

Crawley,United Kingdom

Summary

Dedicated professional with extensive expertise in customer service and safe driving practices, including defensive driving techniques and eco-driving. Proficient in route planning, GPS operation, and local area knowledge, ensuring efficient and timely service delivery. Demonstrates strong communication proficiency and cultural awareness, enhancing customer interactions and satisfaction. Skilled in emergency response, payment processing, and health and safety compliance. Committed to maintaining vehicle roadworthiness through basic maintenance and equipment safety checks. Career goals include advancing skills in transportation management while promoting safety consciousness and customer service excellence.

Attentive Security Supervisor equipped to lead high-performing teams in security operations. Oversees surveillance activities and maintains updated records to document incidents. Maintains order and safety with stringent oversight and attention to detail.

Knowledgeable about maintaining secure environments and ensuring safety protocols are followed. Skilled in team leadership, conflict resolution, and quick decision-making. Ready to use and develop communication, problem-solving, and organisational skills in [Desired Position] role.

Experienced Security Supervisor known for enhancing team performance and ensuring safety protocols. Skilled at managing security operations, training staff, and coordinating crisis management. Achieved improved incident response times and increased overall site safety by implementing comprehensive security measures.

Overview

2026
2026
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Security door supervisor

Cab driver

UNITED CARS, METRO CARS, ALPHA CARS,WESTERN CARS,
Crawley, West Sussex
12.2013 - Current
  • Operated card payment machines, made transactions hassle-free for customers.
  • Conducted routine vehicle maintenance checks to ensure optimal performance on the road.
  • Aided elderly passengers in boarding and alighting from the cab, demonstrating empathy and care.
  • Handled fare disputes calmly resulting in satisfied customers.
  • Transported multiple passengers per shift efficiently and safely.
  • Established strong rapport with patients to enhance trust and communication.
  • Provided emotional support, resulting in a positive environment.

Coffee barista

Costa Coffee
GATWICK COSTA, West Sussex
08.2011 - 10.2013

I CAN SPEAK GOOD ENGLISH ALWAYS GOOD CUSTOMER SERVICE

  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

TRANPORT MANAGER

DESERT CORNER GEN TRANSPORT
UAE, MUSSAFFAH
06.2008 - 07.2011
  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed customer orders with speed and accuracy.
  • Oversaw daily operations to achieve high productivity levels.
  • Successfully delivered on tasks within tight deadlines.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Education

COMPUTER SCIENCE - COMPUTER

SWEDISH COLLEGE
PAKISTAN
03.2005 - 06.2008

Skills

  • Customer Service
  • Driving licence
  • Safe driving techniques
  • Defensive driving techniques
  • Positive attitude
  • Self-discipline
  • Route planning
  • Flexibility
  • Basic vehicle maintenance
  • Payment handling
  • Emergency Response
  • Payment Processing
  • Disability awareness
  • Fare calculation
  • Local area knowledge
  • GPS operation
  • Professional telephone manner
  • Safe driving practices
  • Radio communication
  • Safety consciousness
  • Communication proficiency
  • Critical evaluation
  • Time efficiency
  • Mobile apps navigation
  • Eco-Driving techniques
  • Accident procedures
  • Cash handling
  • Health and Safety Compliance
  • Cultural awareness
  • Manual handling
  • Product knowledge
  • Equipment Maintenance
  • Microsoft Office Suite
  • Communication
  • Vehicle and equipment safety
  • Computer literacy
  • Roadworthiness assessment
  • Multi-Language proficiency
  • Weather adaptability
  • Interpersonal communication
  • Loading and unloading assistance
  • Customer service orientation
  • Punctuality

Affiliations

  • INTERESTED IN TRANSPORT VEHICLES AND HEAVY EQUIPMENTS MACHINERY

Accomplishments

    GOOD IN COMPUTER HARDWARE AND BASICS

Certification

GOT SECURITY LICENCE

Languages

English
Elementary
Arabic
Beginner
Hindi
Intermediate
Urdu
Intermediate

References

References available upon request.

Timeline

Cab driver

UNITED CARS, METRO CARS, ALPHA CARS,WESTERN CARS,
12.2013 - Current

Coffee barista

Costa Coffee
08.2011 - 10.2013

TRANPORT MANAGER

DESERT CORNER GEN TRANSPORT
06.2008 - 07.2011

COMPUTER SCIENCE - COMPUTER

SWEDISH COLLEGE
03.2005 - 06.2008

Security door supervisor

GULFAM ULFAT