Graham Leca
Old Kilpatrick
Summary
Proven Bilingual Sales Professional with over 15 years of success in customer-focused roles, including 10 years in the dental healthcare and service sectors. Consistently exceeded sales targets and drove revenue growth as an Account Manager at Softcat and Client Relationship Manager at ALS Dental Direct. Skilled in building and nurturing long-term client relationships, identifying new business opportunities, and delivering tailored solutions that meet customer needs. Known for strong communication, strategic thinking, and team leadership. Now seeking to leverage my track record in account management and client success to drive high-impact sales results as a Sales Executive at Cigna.
Overview
19
19
years of professional experience
2017
2017
years of post-secondary education
Work history
Central Heating Engineer
City Technical Services
Cambuslang, South Lanarkshire
2023.08 - 2025.04
- Manage and maintain key client accounts, ensuring high levels of satisfaction through excellent service and timely resolution of issues
- Consistently receive 5-star reviews from customers for quality of service, relationship management, and communication
- Regularly upsold more innovative solutions to customers
- Trained and mentored new employees in customer service best practices and account management
- Developed and maintained positive relationships with vulnerable clients, ensuring their needs were prioritized and met with high-quality solutions
- Led customer service quarterly meetings, focusing on service improvements and client feedback
Client Relationship Manager
ALS Dental Direct
Glasgow
2018.05 - 2023.06
- Managed a portfolio of accounts, both in existing and in new business
- Developed a customer complaint resolution template that reduced complaints by 20% by addressing key pain points and improving service quality
- Hit sales targets which included opening 2 new accounts and upselling 2 existing accounts per month
- Developed both new and existing business, with both end users and companies
- Implemented KPI systems to track customer satisfaction, service standards, and operational efficiency
Work Placement
WM. Donnelly & Co. Ltd
East Kilbride, South Lanarkshire
2023.01 - 2023.04
Domestic Central Heating Engineering Course
Skills Training Group
Paisley, Renfrewshire
2022.04 - 2023.03
Account Manager
Softcat
Glasgow
2017.05 - 2018.05
Purchasing Assistant
Leca Dental
Glasgow
2016.05 - 2017.05
Office Administrator
Leca Dental
Glasgow
2014.01 - 2017.05
Part Time Laser Operator
Worldmark
Waterloo, Canada
2010.01 - 2013.12
Warehouse Operative
Worldmark
Guadalajara, Mexico
2006.06 - 2009.07
Education
Bachelor of Arts - Business
University of the West of Scotland
Diploma - Operations Management
Conestoga College
Custom
Available upon request
Timeline
Central Heating Engineer
City Technical Services
2023.08 - 2025.04
Work Placement
WM. Donnelly & Co. Ltd
2023.01 - 2023.04
Domestic Central Heating Engineering Course
Skills Training Group
2022.04 - 2023.03
Client Relationship Manager
ALS Dental Direct
2018.05 - 2023.06
Account Manager
Softcat
2017.05 - 2018.05
Purchasing Assistant
Leca Dental
2016.05 - 2017.05
Office Administrator
Leca Dental
2014.01 - 2017.05
Part Time Laser Operator
Worldmark
2010.01 - 2013.12
Warehouse Operative
Worldmark
2006.06 - 2009.07
Diploma - Operations Management
Conestoga College
Bachelor of Arts - Business
University of the West of Scotland