Glyn Simm
Stoke-on-Trent
Summary
I am a hardworking, trustworthy and reliable individual with a proven timekeeping and attendance record. I am equally capable of working both within a team and individually. Also I am very flexible, able to adapt to changing situations within the workplace, possessing the ability to manage my workload effectively in order to meet set targets and demands. In addition, my easy-going nature enables me to interact with colleagues at all levels within the workplace.
Overview
13
13
years of professional experience
Work History
Joinery and Gas Central Heating
Dane Housing Group
- 4 weeks at Dane Housing Group – Joinery and Gas Central Heating
Floor laying
Woodstreet Builders
- 1 week at Woodstreet Builders – Floor laying
Painting and Decorating
Cheshire Decorating Services
- 12 weeks Cheshire Decorating Services – Painting and Decorating
Bar Staff
Stoke City Stadium
- In this job I prepared the bar before we opened. Checking the till had the right amount of money in it, setting up the beer barrels and the fridge was fully stocked. I served the customers their orders and handled money. I also had work under pressure due to the demand of people wanting to be served. I had to keep a calm attitude towards the customers. Also I would have to clean the work area after serving and bank up the money from the tills.
Depot Manager
Protyre
11.2024 - Current
- Managed daily depot operations to ensure efficient service delivery and customer satisfaction.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented safety protocols resulting in improved compliance and reduced incidents.
- Coordinated staff scheduling to optimize workforce efficiency and meet operational demands.
- Trained new employees on depot procedures and best practices for operational excellence.
- Analyzed performance reports to identify areas for process improvements and cost reductions.
- Ensured compliance with company policies, safety regulations, and industry best practices.
- Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
- Improved customer satisfaction rates with proactive communication and timely order fulfillment.
- Fostered positive relationships with customers to ensure their needs were met and concerns addressed promptly, boosting customer loyalty.
- Conducted regular staff meetings to provide updates, share information, gather feedback, and promote effective communication among team members.
- Led a team of employees to achieve depot objectives in line with company goals and values.
- Ensured compliance with safety regulations, conducting regular inspections and addressing potential hazards promptly.
- Optimized warehouse space utilization by reorganizing storage areas and implementing effective stock rotation practices.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Special Constable
Cheshire Police
08.2022 - Current
- Patrolled designated areas to ensure public safety and prevent crime.
- Assisted in crowd management during public events, enhancing safety measures.
- Responded to incidents and emergencies, providing timely support to officers.
- Conducted routine checks of properties and facilities for security compliance.
- Engaged with community members to build trust and promote cooperation.
- Documented incidents accurately, maintaining detailed reports for investigations.
- Participated in training sessions to enhance skills and knowledge of procedures.
- Contributed to a reduction in criminal activity through proactive engagement with at-risk youth and fostering positive relationships within the community.
- Received specialized training in various areas such as crime scene preservation, traffic management, first aid, and conflict resolution to enhance overall effectiveness as a Special Constable.
- Provided crowd control during large-scale events, ensuring public safety and orderliness.
- Streamlined incident reporting procedures by utilizing digital systems for more efficient data collection and analysis.
- Improved community relations through active participation in neighborhood meetings and addressing citizen concerns.
- Reinforced crime deterrence initiatives through visible presence within assigned patrol areas during peak hours of criminal activity.
- Conducted thorough investigations of reported incidents, gathering evidence, interviewing witnesses, and documenting findings for further action by law enforcement officials.
- Adhered to all established policies, procedures, and regulations while conducting duties as a Special Constable, ensuring consistency and professionalism.
- Promoted a culture of trust between law enforcement officials and the community through transparent communication and active engagement.
- Enhanced public safety by conducting regular patrols and monitoring community events.
- Maintained vigilance in identifying potential threats or suspicious activities, promptly reporting observations to appropriate authorities for swift response.
- Assisted in the apprehension of suspects by providing timely and accurate information to police officers.
- Supported successful prosecution efforts by testifying accurately and professionally in court proceedings when required.
- Increased efficiency in handling incidents by maintaining detailed records and documentation of all activities.
- Demonstrated exceptional professionalism under pressure while responding effectively to high-stress situations or emergencies.
- Strengthened interagency cooperation by participating in joint operations with other constables or law enforcement personnel.
- Confronted and resolved emergency and non-emergency situations.
- Performed general patrol services and provided traffic control.
- Managed crime scenes to protect personnel and preserve evidence.
- Protected life and property through enforcement of regulations and laws.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Prepared and submitted incident reports regarding police activities and investigations.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Determined appropriate course of criminal prosecution by analyzing and evaluating information.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored criminal activity in community to identify suspicious activity.
- Checked vehicle equipment for proper functioning prior to use.
- Obtained information from arrested subjects to conduct debriefings.
Home Delivery Driver
Argos
02.2022 - 09.2024
- Delivered packages efficiently, ensuring timely arrival and adherence to customer service standards.
- Navigated diverse routes using GPS technology to optimize delivery efficiency and reduce delays.
- Maintained accurate records of deliveries and inventory, supporting operational accountability.
- Communicated effectively with customers to address inquiries and provide exceptional service experience.
- Conducted routine vehicle inspections to ensure safety compliance and operational reliability.
- Assisted in training new drivers on company policies and delivery procedures for consistency in service quality.
- Achieved on-time delivery rate with careful planning and time management skills during high-pressure situations.
- Assisted in warehouse operations when needed, contributing to overall team success.
- Completed thorough pre-delivery inspections of packages, ensuring correct items were loaded onto the van before commencing the route.
- Enhanced customer satisfaction by providing timely and accurate home deliveries.
- Safeguarded fragile items during transport, resulting in minimal product damages or returns.
- Resolved customer complaints and delivery issues promptly, maintaining positive business reputation.
- Developed strong relationships with customers through courteous and professional communication during deliveries.
- Upheld company''s brand image by presenting a professional appearance while interacting with customers during home deliveries.
- Demonstrated excellent problem-solving abilities when faced with unexpected challenges such as traffic or weather-related disruptions.
- Maintained a clean and organized vehicle, ensuring optimal performance for daily deliveries.
- Increased repeat business from satisfied customers due to consistently reliable performance in delivering orders as promised.
- Provided exceptional customer service through effective communication and active listening to understand specific needs or special requests.
- Delivered packages to customer doorsteps and business offices.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
HGV Class 2 Driver
Simon Clowes Transport
11.2021 - 01.2022
Level 2 Apprenticeship in Fast Fitting Tyre And Exhausts
Selecta Tyres LTD Talke
01.2012 - 01.2014
- In this job I:
- Deal with customers on a daily basis (face to face and on the telephone)
- Book jobs in and out
- Prepare the machinery and check it
- Put stock onto the system
- Deal with money and payments
- Stock check
- Check emails
- Bank up and take the daily takings to the bank
- Check sheets on vehicles
- Make sure customers are happy
- Fit tyres, exhausts, brakes, batteries, shock absorbers, coil springs, wipers and I also do wheel alignment on cars, vans and 4x4's.
- Meet given deadlines
- After completing my apprenticeship the workplace kept me on and offered me a job. After 18 months I was put toward to work towards being the assistant manager. I am now acting assistant manager and complete duties such as:
- Opening and locking up the depot
- Make sure other staff are completing jobs effectively
- Assist staff and apprentices in completing tasks and courses
- Assist the manager in their duties
- Take leadership when the manager is absent
- After been selected to be assistant manager I was put forward and I am now completing my managers course.
- I have completed my managers course and now I am currently manager of my own depot.
Education
Level 1 Diploma - Painting and Decorating
Newcastle-Under-Lyme College
01.2011
GCSE's - undefined
Clough Hall Technology School
01.2008
Skills
- Able to communicate clearly and effectively to all stakeholders
- Good practical and tool handling skills
- Able to use my initiative and prioritise workload
- Good communication skills
- Able to follow instructions
- Good customer service skills
- Able to make accurate number and money calculations
- Manage workload in a professional manner
- Apply my knowledge to both formal and practical situations
- Work in familiar and unfamiliar situations in a positive and effective way
- Good interpersonal skills
- Full clean driving licence
References
References available on request
Hobbies and Interests
I enjoy playing football and socialising with my friends. I like going on walks and camping with my family.
Timeline
Depot Manager
Protyre
11.2024 - Current
Special Constable
Cheshire Police
08.2022 - Current
Home Delivery Driver
Argos
02.2022 - 09.2024
HGV Class 2 Driver
Simon Clowes Transport
11.2021 - 01.2022
Level 2 Apprenticeship in Fast Fitting Tyre And Exhausts
Selecta Tyres LTD Talke
01.2012 - 01.2014
Joinery and Gas Central Heating
Dane Housing Group
Floor laying
Woodstreet Builders
Painting and Decorating
Cheshire Decorating Services
Bar Staff
Stoke City Stadium
Level 1 Diploma - Painting and Decorating
Newcastle-Under-Lyme College
GCSE's - undefined
Clough Hall Technology School
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